• Serve as the initial point of contact for users seeking technical assistance.• Offer prompt and precise resolution to software and hardware issues across various applications.• Employ real-time troubleshooting techniques using diagnostic methods and pertinent inquiries.• Perform root-cause analysis for recurring issues and propose sustainable solutions.• Escalate unresolved queries to the appropriate level of support.• Actively engage in evaluating and beta testing new tools and technologies.• Monitor and report on application performance metrics to drive continuous improvement.• Assist in disaster recovery and business continuity planning and execution.• Support auditing and compliance tasks related to application support services.• Familiarity with CRM, CMS, and CSS.• Understanding of ITIL and ITSM principles.

• Serve as the initial point of contact for users seeking technical assistance.• Offer prompt and precise resolution to software and hardware issues across various applications.• Employ real-time troubleshooting techniques using diagnostic methods and pertinent inquiries.• Perform root-cause analysis for recurring issues and propose sustainable solutions.• Escalate unresolved queries to the appropriate level of support.• Actively engage in evaluating and beta testing new tools and technologies.• Monitor and report on application performance metrics to drive continuous improvement.• Assist in disaster recovery and business continuity planning and execution.• Support auditing and compliance tasks related to application support services.• Familiarity with CRM, CMS, and CSS.• Understanding of ITIL and ITSM principles.

• Continuous improvement in the relationship with customers and partners.• Management of data delivery to clients and project teams.• Responsible for training in the use of geoprocessing services and technical support for clients.• Collaborative work with other teams within the company.• Fast and effective geoprocessing solutions for clients (questions, improvements, corrections).• Management of workflow and SLAs for customer service.

• Continuous improvement in the relationship with customers and partners.• Management of the release of the company's products to customers and company's teams.• Training in the use of services and geoprocessing technical support to customers.• Work closely with other teams across the company.• Fast and effective geoprocessing solutions to customers.• Developed a workflow that allowed to serve twice the number of customers and optimized theresponse time to customers.

2016 - 2017 "A mobile terrestrial LASER system for Forest Survey"2013 - 2014 "Monitoring and Control of Marginal Erosion in Hydroelectric Reservoirs: Process evaluation methods, use of geotechnologies for monitoring and experimentation with control techniques" - Partnership with Duke Energy.2012 - 2013 “Geodetic Deformation Analysis of the SP GNSS Network: Kinematic Processing with TRACKRT”2011 - 2012 "Limits and characteristics of territorial plots"

Surveying & Mapping Major: topographic surveys in snow, flood and disaster analysis project, GIS application using GPS, applied photogrammetry, projects in AutoCAD, database construction in ArcGIS, map interpretation, cartography applications, topographic surveys of electrical network, and topographic surveys of the gas network.

Internship in ​​photogrammetry field under the supervision of Prof. Dr. Ayman F. Habib. Emphasis on topographic survey with GPS in agricultural crop areas to establish control points for UAV missions; Measurement and aerotriangulation for UAV aerial blocks; LASER data collection using static terrestrial system; Classification and segmentation of point clouds obtained by Terrestrial LASER.