Thais Lopes, Msc Email & Phone Number

Driving transformation of Global Business Services, implementing Knowledge-Centered Service (KCS) and Service Integration and Management (SIAM) to bridge business strategy, process, and technology.Partnering with IT and stakeholders, leveraging AI/ML to streamline service in Agile Product teams. Collaborating with global partners and vendors to plan, execute, and implement global and regional technology solutions, striving for continuous improvement.Key Responsibilities:• Translating business needs into functional and technical requirements, ensure alignment with business goals• Acting as a liaison between business stakeholders and the development team to ensure clear and accurate communication• Nurturing solid partnership with business stakeholders, vendors, and IT internal and external partners• Controlling and maintained the backlog of new implementations and enhancements• Ensuring timely delivery of projects by managing and tracking the progress of development activities• Planning and coordinating System Integration Testing (SIT) and User Acceptance Testing (UAT) rounds• Developing and executing change management strategies and plans, including communication and training plans• Organizing and managing cutover activities to ensure smooth transitions during project go-lives• Providing comprehensive support during go-live phases to address any issues and ensure successful project deployment• Monitoring system performance post go-live and coordinated with IT developers to resolve any arising issues• Maintaining strong relationships with internal stakeholders, external vendors, and technology partners

Leading a team of Process Managers and ERP Process & Systems specialists to ensure excellent levels of business and tool development. Responsible for process deployment and support through resource allocation, team management, and personal development.Main responsibilities:• Line management with a focus on internal & external resource handling, development, and target setting• Coaching and mentoring: Process Managers, ERP Process & Systems specialists, others• Project management• Documentation and Knowledge management• Escalation management• IT alignment for operational excellence• Interfacing with relevant stakeholders and business owners• Driving continuous improvements in the teams through the implementation of 8D, Kaizen, 6S Belts by self and teams

• Responsible for the implementation of logistics operation in different systems (SAP R / 3, Web Applications);• Process mapping, legal requirements analysis and identification of requirements, verification of fiscal, financial and trade compliance processes;• Implementation in different countries (Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Mexico and Peru);• Communication between business and IT areas;• Coordination and execution of integration and user tests;• Training of key users and end users in Brazil and abroad;• Collection and analysis of master data, conversion and migration of data;• Creation of training materials, user guides and blueprints;• Support in processes executed post go live;• Support and guidance to 8D project leaders;• Acting in projects of continuous improvement, application of Lean Six Sigma methodology.

- Elaboration and development of internal control reports, KPIs;- Daily contact with customers, suppliers and branch offices in Brazil and abroad- Coordination of 16 employees, responsible for the progress and distribution of tasks;- End-to-end coordination of import processes.

Control of customer accounts, preparation and development of internal control reports, KPIs;- Control and logistics planning, handling and distribution;- Coordination of reverse logistics processes;- End-to-end coordination of import processes;- Payment of expenses related to national and international brokerage.

- Analysis and consumption planning of raw materials and equipment;- Buying schedule coordination with suppliers;- Control and demand forecasting;- Follow up with suppliers from order placement to delivery;- Inventory coordination processes including receiving, storage, input and output;- Execution of inventories, physical and fiscal control;- Analysis and operation design to reduce time and costs.

- Control of customer accounts;- Handling and distribution of inventory;- Coordination of reverse logistics processes.

Professional Master’S In Management For Competitiveness – Information Technology

Specialization, International Business

College, Logistics Technology

Technical, Business Administration