William Lopes work email
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William Lopes personal email
As a dedicated Technical Manager and seasoned IT Specialist, I bring a wealth of experience in network and system troubleshooting, project management, and team leadership. With a proven track record of optimizing technical processes and leading successful projects, I excel in creating efficient solutions that drive operational excellence and enhance customer satisfaction.My expertise spans across:Network & System Troubleshooting: Proficient in diagnosing and resolving complex issues with TCP/IP, LAN/WAN, and various networking equipment, including CISCO Meraki and Netgear routers.Technical Support & Customer Service: Adept at using ticketing systems such as RepairQ, managing device claims, performing triages, and handling escalated situations to ensure high customer satisfaction.Team Leadership & Development: Successfully trained, mentored, and managed teams of technicians, overseeing scheduling, hiring, and performance management to drive team success and operational efficiency.I am passionate about leveraging my skills to streamline processes, enhance team performance, and contribute to organizational growth. My approach combines technical expertise with strategic management, ensuring that every project and initiative meets its objectives and exceeds expectations.Let’s connect to explore how I can bring value to your organization through innovative IT solutions and effective leadership.
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Operations ManagerBerkk MediaNew York, Ny, Us -
Territory ManagerLuxer One Sep 2022 - Jun 2024New York, United Stateso Network Troubleshooting & Maintenance: Resolved TCP/IP, LAN/WAN, DNS, and general IT issues with systems such as CISCO Meraki, both remotely and on-site. Configured routers, managed equipment (Netgear, MoFi’s, etc.), and organized cables across multifamily, university, and retail properties.o System Uptime & Maintenance: Managed Luxer One systems within my market (300+ properties), achieving over 99% uptime and zero negative NPS surveys. Specialized in IT diagnostics and system upgrades.o Collaboration & Customer Service: Partnered with Tech Support, 3rd Party Technicians, Property Support Reps, and Dev teams to resolve escalated issues and test new solutions in the field. Delivered effective LAN/WAN troubleshooting and customer service across varied properties.o Market Leadership: Led market representation for Luxer One in the New York market, fostering strong relationships and driving new service adoption across multifamily, university, and retail sectors. Contributed to market growth through strategic customer engagement and proactive network optimization. -
Technical Support ManagerAssurant Sep 2021 - Sep 2022New York, United Stateso Team Management & Development: Trained, mentored, and managed a team of 13 Field Technicians in device repair using ticketing systems like RepairQ. Oversaw scheduling, hiring, and administered disciplinary actions. Enhanced team performance, surpassing repair MTD targets by 127% and boosting customer satisfaction. Provided coaching to develop team skills and ensure compliance with company policies.o Project Management: Led Project LOCO (Leadership Observation, Culture Optimization) to standardize best practices and enhance market performance across the Brooklyn/NY district. o Operational Efficiency: Conducted bi-weekly inventory counts with zero variances and managed employee scheduling to adhere to budgeted hours, with all overtime approved by the district manager. Utilized POS systems for payments and refunds.o Recognition & Technical Duties: Recognized as Top Technician for two consecutive months (Jan & Feb 2022) for exceptional performance. Assisted customers with filing device claims, performed device triages, and resolved escalated situations within stores to ensure high levels of customer satisfaction. -
Route Manager & Truck DriverBoro-Wide Recycling Corp. Sep 2016 - Mar 2021New York, United States• Operated Class-B sanitation trucks to collect garbage and haul it to proper disposal areas such as dumps or landfills• Created route plans with reduced travel, fuel, and operating costs, while improving customer satisfaction• Consistently completed routes containing up to 400 stops per night. Completed in a timely manner while following all safety regulations set by the BIC• Trained new sanitation truck operators to improve safety and productivity on the fleet
William Lopes Education Details
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Computer Systems Networking And Telecommunications
Frequently Asked Questions about William Lopes
What company does William Lopes work for?
William Lopes works for Berkk Media
What is William Lopes's role at the current company?
William Lopes's current role is Operations Manager.
What is William Lopes's email address?
William Lopes's email address is wi****@****ant.com
What schools did William Lopes attend?
William Lopes attended Borough Of Manhattan Community College.
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William Lopes
Senior Professional With 37 Years Of Experience In The Manufacturing Of Packaging Materials. Responsible For Oversight Of Operational Efficiency And Development/Maintenance Of New And Existing BusinessLong Beach, Ca -
William Lopes
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