William Lopes Email & Phone Number

New York, Ny, Us

New York, United States

o Network Troubleshooting & Maintenance: Resolved TCP/IP, LAN/WAN, DNS, and general IT issues with systems such as CISCO Meraki, both remotely and on-site. Configured routers, managed equipment (Netgear, MoFi’s, etc.), and organized cables across multifamily, university, and retail properties.o System Uptime & Maintenance: Managed Luxer One systems within my market (300+ properties), achieving over 99% uptime and zero negative NPS surveys. Specialized in IT diagnostics and system upgrades.o Collaboration & Customer Service: Partnered with Tech Support, 3rd Party Technicians, Property Support Reps, and Dev teams to resolve escalated issues and test new solutions in the field. Delivered effective LAN/WAN troubleshooting and customer service across varied properties.o Market Leadership: Led market representation for Luxer One in the New York market, fostering strong relationships and driving new service adoption across multifamily, university, and retail sectors. Contributed to market growth through strategic customer engagement and proactive network optimization.

New York, United States

o Team Management & Development: Trained, mentored, and managed a team of 13 Field Technicians in device repair using ticketing systems like RepairQ. Oversaw scheduling, hiring, and administered disciplinary actions. Enhanced team performance, surpassing repair MTD targets by 127% and boosting customer satisfaction. Provided coaching to develop team skills and ensure compliance with company policies.o Project Management: Led Project LOCO (Leadership Observation, Culture Optimization) to standardize best practices and enhance market performance across the Brooklyn/NY district. o Operational Efficiency: Conducted bi-weekly inventory counts with zero variances and managed employee scheduling to adhere to budgeted hours, with all overtime approved by the district manager. Utilized POS systems for payments and refunds.o Recognition & Technical Duties: Recognized as Top Technician for two consecutive months (Jan & Feb 2022) for exceptional performance. Assisted customers with filing device claims, performed device triages, and resolved escalated situations within stores to ensure high levels of customer satisfaction.

New York, United States

• Operated Class-B sanitation trucks to collect garbage and haul it to proper disposal areas such as dumps or landfills• Created route plans with reduced travel, fuel, and operating costs, while improving customer satisfaction• Consistently completed routes containing up to 400 stops per night. Completed in a timely manner while following all safety regulations set by the BIC• Trained new sanitation truck operators to improve safety and productivity on the fleet