Edward Hidalgo Lopez Email & Phone Number

Toronto, Ontario, Canada

• Created online presence by managing sales across brand website, Facebook, and Etsy platforms.• Implemented inventory management practices, ensuring stock quantity control and product availability.• Calculated all expenses and managed profits using Excel skills, demonstrating financial acumen.• Devised efficient routes for delivery of baked goods, showcasing logistical expertise in order fulfillment. • Utilized design proficiency in Procreate, Canva, Microsoft Word, and Photoshop to craft visually appealing mock-ups and product photos.• Leveraged substantial following on Instagram, Facebook, and TikTok to market products, contributing to brand visibility and customer acquisition.• Demonstrated technological proficiency by operating machinery, including expertise in Cricut software, laser engraving and 3D printing slicing and design tools.

Mississauga, Ontario, Canada

• Ensure we deliver great customer experiences at every touchpoint and resolve challenges promptly.• Support and identify training needs and when required train, coach and mentor the team.• Create and maintain a progressive, open feedback culture by managing employee performances.• Ensure compliance with all SOPs and policies to meet or exceed regulatory standards and deliver the desired customer service experience• Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities

Mississauga, Ontario, Canada

• Kept passengers informed by announcing important flight information, delays, documentation, etc.• Coordinated and communicated with the flight crew, operations, and ramp to execute departures, and all documentation needed was provided and signed.• Made daily reports based on flights throughout the day, complaints and agents sent to the gates • Trained and oversaw agents while directing them on tasks and stations they would be sent to.

Mississauga, Ontario, Canada

• Operated a computerized system to handle ticketing, seat selection, refunds and check-ins.• Kept passengers informed by announcing important flight information, delays, documentation, etc.• Coordinated and communicated with the flight crew, operations and ramp to execute departures and that all documentation needed was provided and signed.• Trained, guided, and oversaw agents to board passengers and offer top-notch service and support.

Toronto, Ontario, Canada

• Greeted and aided customers in making their purchasing decisions.• Weighed parcels, calculating costs based on type, total weight and destination.• Offered training for newer personnel to improve performance in operations and customer service.• Kept track and logged incoming and outgoing parcels while carrying out responsibilities in counting and depositing cash.

Toronto, Ontario, Canada

• Maintained all shelves to be fully stocked for customer presentation • Assisted customers with their needs and aided in their purchasing decisions• Tracked inventory using a PDT and computer.

Bachelor Of Arts - Ba, Financial And Business Economics

High School Diploma