Overseeing all technology operations and evaluating company established IT goals while devising technology procedures and systems to support the implementation of strategies set by C-level suite.Analyzing the business requirements of all departments to determine technology needs while implementing cost effective technological hardware and software for all end users.Identify the need for upgrades, configurations or new systems and report to upper management.Coordinate with external IT vendors and other IT professionals to provide guidance on budget and report on expenditures.Develop, coordinate, and manage cybersecurity programs and plans to guide the implementation and management of company wide security. Define roadmaps for technology security and risk management.Provide the direction for data and cybersecurity protection, security awareness programs, security architecture, security incident response, and oversee Technology Security governance and policies.Collaborate with the Compliance Officer to coordinate the IT component of both internal and external audits, federal and state examinations to ensure security programs comply with relevant laws, regulations and policies.Evaluate new cybersecurity threats and IT trends and develop effective security controls.Recommend & manage security audits/assessments on a quarterly basis and direct the deployment of security technologies and program enhancements.Ensure security policies, procedures and protocols are executed.Develop and oversee effective disaster recovery procedures and standards to align with company continuity management program goals.Proactively identify and propose ways to reduce operating expenses both within and outside direct lines of reporting hierarchies.Interface with business stakeholders and other functional area leaders to define security support initiatives and solutions.

Zuma Technology is a​ highly experienced technical solutions team. We assist small and medium businesses with implementing proactive IT solutions. We consistently monitor a customer's network with cutting edge technology that helps prevent customer downtime and cyber attacks.We build relationships with customers to gain their trust. Trust is a big part of working with any customer. The ultimate relationship becomes a partnership. We strategize with our partners on incorporating enterprise level cybersecurity to a cost more suited for small and medium business budgets.Zuma Technology's core competencies consist of: cybersecurity, strategic IT plans, IT budget planning, intelligent antivirus software, and system maintenance to prevent malicious attacks. We've been able to provide customers top tier IT solutions for over 15 years!Our customer success is our success.

IDS Real Estate is a medium size real estate development and management entity who employs approximately 100 associates. As an IT Associate my responsibilities include, but not limited to, client support and technical issue resolution onsite and remotely, coach all clients in the use of system and applications as related to their job duties and obtain general understanding of OS and application operations related to company work flow.A company the size of IDS Real Estate has allowed me to develop strong project management tendencies while maintaining multiple tasks simultaneously. As an IT Associate my entrepreneur skills have evolved with the ability to work independently and efficiently to meet deadlines, analyze every situation from the perspective of the client and my own point of view and to solve practical problems and deal with a variety of concrete variables in situations where resolutions must be implemented in a timely manner.

Working in a small business requires every employee to alternate wearing different hats, mine consisted of marketing, data input, and customer service. At Gary E. Krouse Insurance, my marketing and graphic design skills evolved. Collaborating with the Vice President and President on a strategic direct mail marketing campaign, let me develop ad copy writing skills, web design, and target marketing. Responsibilities were distributed and my main focus was writing up the ad copy of the ad and developing and designing a microsite to tightly couple with the ad. Using Google Analytics to track our key performance indicators, we were able to raise visitor traffic by 25% and convert on 10 customers during the company's one month promotion.

Working as an intern gave me the opportunity to work with different levels of management and projects. One particular project that stood out was participating in creating an email blast that would reach a target audience of 10,000 commercial real estate agents.Tracking the results was priority number one. Using a third party software to keep track of our open rate, click through rate, and conversion tracking. We had a successful open rate of 3% with a click through rate of 5%.

Now part of JPMorgan Chase, we’re the bank for everyday people, focusing on middle-market consumers, small businesses and commercial customers. For all of these customers, our approach is the same: we make it easy to do business with us and we provide customers with what they value.We constantly ask ourselves, do our products and services save time, save money and reduce hassles for our customers?Add in our industry-leading customer service and it’s easy to see how WaMu stands out from our more traditional competitors.

Starting off as a sales associate help me establish a foundation and better comprehension of how the sales floor operations performed. Moving my way up the ladder to cashier and eventually to lead sales and cashier, by understanding the importance of a strong work ethic and always trying to innovate in new ways helped me think outside of redundant tasks normally located in retail.Having managers and associates perform assigned operation functions throughout the store helped efficiency grow in terms of time spent performing routine tasks. With associates who managed the dressing room tasks and allowing them to assist potential consumers near the dressing room section helped create more sales for the store.