Angela Lopez Email & Phone Number

United States

Menlo Park, Ca, Us

Lead technical initiatives across diverse teams to ensure successful certification delivery, fostering collaboration among certification, engineering, data, marketing, and strategy departments.Define and implement performance metrics in conjunction with Data Science and Product Management to evaluate program effectiveness and pinpoint areas for enhancement.Spearhead technical projects globally, engaging with partnership teams worldwide to drive organizational objectives forward.Strategically address intricate challenges by devising effective programs aimed at resolution and continuous improvement.Uphold alignment with overarching business strategies set by product leaders, guaranteeing the attainment of goal-driven outcomes while proactively identifying and mitigating risks and bottlenecks as they arise.

San Francisco, California, Us

Ensure increase of 10% on key metrics for Support team including Resolution, CSAT, and First Response.Build and Maintain Success and Support process documentation.Manage Support and Success tools such as Zendesk, Outreach and Lantern CSP.

San Francisco, California, Us

Maintain a BoB of 50+ key Enterprise accounts.Build relationships to key stakeholders for enterprise accounts.Creating and managing new processes for the Customer Success team.

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Manage strategic relationship with $3.5M+ ARR accountsCollaborate with Managed Services team to create scalable processesBuild documentation on gaps within the setup for Platinum accountsGather data and feedback on platform performance from Managed Services team and client stakeholders to process and return to ProductLead new clients in Platinum BoB through the post-implementation life cycle ensuring renewal and expansion

Addison, Texas, Us

Own and nurture book of $1.5M+ Annual Recurring Revenue Increase growth on top SMB and Mid Market accounts via cross-sell and upsell of new product while also achieving an increase in adoption of product.Work cross-functionally with Product, Development, and Customer Experience to ensure the best possible strategy for AM book of businessIdentify key areas of improvement for clients and how they can strategically utilize the product to increase sales across their business

Addison, Texas, Us

Manage onboarding and adoption of platform to new and existing customers, specializing in Mid-Market and Proof of Concept customersTeach newer businesses how to not only accelerate their sales with the program, but enhance their current pipeline with tools they already have, in conjunction with SPOTIO. Write and maintain customer facing Knowledge Base articles on productDecrease churn by focusing on empathetic retention skills for entire BoB

Woonsocket, Ri, Us

Retain Customer Satisfaction on top 5 TPA client and ensure implementations are completed to scope. Participate in monthly meetings with other Seniors on how to improve current Account Management processes and experience. Act as a liaison to multiple departments on the behalf of the client during and past onboarding. Create training on new products for all Account Managers.

Woonsocket, Ri, Us

Dallas, Tx, Us

Participate in training new Account Managers on trunk shows and product knowledgeHandle delinquent accounts and delegate issues to Accounting, Logistics, or Sales as neededAccount personal expense reporting for all travel including markets, road travel, and trunk showsManage 90+ accounts in the MidwestBuild and maintain rapport with retailers to increase sales, while also prospecting new relationships for growthUtlilize DataMining to oversee top and bottom retailers and investigate into their successes or challengesIncorporate retailer training to increase product knowledge for each store to increase ROIAssist in setup and breakdown of bridal markets in Chicago and New York while prospecting new accounts and work with current accounts on seasonal product launches

Dallas, Tx, Us

Organized rush order, swatch, and order entry requests from 500+ retailers Served as Nordstrom Wedding Suite customer relations representative to WattersConducted seasonal retailer rebate program and issued rewardsRequested product updates or addition to the FTP website as neededActed as liaison between Accounting, Sales, Production/Development, Logistics, and retailerMonitored and tracked return authorizations on unsatisfactory goods

Houston, Texas, Us

Multi-tasked every day duties for the boutique including monitoring C.O.D. packages, placing special orders via QuickBooks POS, maintaining sales reports, and creating an organizational scheme for stock and inventoryCreated over 1,000 custom items in QuickBooks Point of Sale system including photographing items and logging into the systemEnsured the satisfaction of clientele through excellent customer serviceBecame a point of contact for vendors and designers including Reem Acra, Galia Lahav, Kenneth Pool, and Lazaro as well as planning terms of ordersHandled complicated issues that arise when customers are not satisfied or have questions regarding product or purchasing of inventory Planned the logistics of trunk shows and lead all floor moves associated with new merchandise or trunk show gownsGenerated an average of $600,000 per year in revenue for the boutique through salesgowns