Elix Alexander López Peralta Email & Phone Number

Portomaso, Malta

Portomaso, Malta

- Ownership of my own portfolio and being the dedicated first point of contact for partners- Build strong relationships with the partners- Plan/schedule game roadmaps for multiple projects and keep the planning tools up to date- Liaise and coordinate closely with in-house and external stakeholders- Attend company workshops on location when possible- Ensure effective communication/visibility with internal and external stakeholders- Representation of Relax Gaming and positioning of the brand and reputation.- Flag any potential risks I encounter during my day to day involvement with partners- Provide input on continuous improvement opportunities for processes- Limit risk and allow for contingency on the roadmaps I am responsible for- Feeding into quarterly operator roadmap- Balancing partner wishes and realistic approach to planning/resources- Provide input to my manager for commercial reporting/revenue forecasting- Quality reviews of partnerships/games on topics like delivery, communication, technical performance.- Being part of Roadmap Review - present game on behalf of my partners and provide feedback back to them- Provide input on Casino projects - I might be requested to manage a Casino Project which will help me develop my skills and knowledge- Understanding my personal capacity and ability to take on additional workload and make sure I provide visibility on my workload to my manager- Support your team and manager in reaching Relax’ strategic goals- Show initiative and provide suggestions on the adding potential new partners

St. Julians

The Commercial Coordinator will be responsible to provide day-to-day administrative support to Evolution’s Commercial team by ensuring smooth sales procedures. Ultimately, will drive growth to our company by being an essential part of the Key Account Management team.Duties:• Liaise with the Marketing department and roll-out manager on new game releases• Communicating information to ‘incubator’ accounts and monitoring their performance to assess potential• Communicate with the marketing team to create an effective advertisement for each game and event• Prepare, file, and retrieve sales-related documents• Update internal databases with account information from departments collaborating with the KAM team• Conduct research on prospective clients• Communicate customer feedback to Marketing, Commercial, and Product Development teams• Help create promotional materials (e.g. presentations and videos)• Collect and share key information and help bridge collaboration with Finance, Compliance, Due Diligence and legal departments

Malta

The Senior CS Engineer provide 2nd Line support to customers. Understanding the customer needs, determine the urgency and priority by analyzing the symptoms and collecting all information needed to resolve the request.Help CS Engineers with 1st line escalations.Resolve requests yourself when possible, escalate to other support groups and keeping track of / update customers on all open requests.Troubleshoot software issues and report software bugs. Document and update knowledge base articles. Act as a bridge between Customer Operations, Customer Integrations, Account Management, Change Management, PO and Development.Main Responsibilities:Handle customer requests within SLAEscalate for resolution as required according to SLA/OLAProvide effective, efficient and knowledgeable answersAssist in process improvement and automationCreate and maintain knowledge base articlesAchieve Key Performance IndicatorsObjectives for the position:Secure Customer Satisfaction and being a strong business partner to our customers.Act as a NetEnt Ambassador and be a strong business partner to our customersAchieve team and department KPI’s

Malta

NetEnt is a leading provider of premium gaming solutions to the world’s most successful online casino operators.B2B support to NetEnt customers.1) Handle, respond and fix customer requests and issues within SLA2) Achieve Key Performance Indicators and customer satisfaction metrics3) Use of ITIL Best Practice to handle Service Requests and Request For Change4) Monitor Systems and handle alerts and incidents. Escalate as required for resolution according to SLA Agreements.5) Create new and update existing knowledge base articles6) Training new employeesThe day to day work detail varied tremendously. Certain tasks could be accomplished individually while many others require active team work and assistance. Here are some of the performed work.a) Player and game analysisb) Troubleshoot possible bugs in gamesc) Configure and investigate seamless wallet SOAP API callsd) Assist customers with HTML and Javascript code to load Netent Gamese) Manage changes to customer configurations, game currencies, coin values, bet levelsf) Build and Configure Windows Servers for Gamesg) Create and manage user accounts in windows Active Directory h) Troubleshoot problems with tournaments and bonus programsi) Monitor alerts / investigate backoffice Casino Module loading difficultiesj) Investigate server alerts - processor, filesystems, memoryk) Assist with Backoffice accounting and reporting discrepanciesl) Investigate / escalate incidentsm) Document and assist with bugs in games and Backend systemsExperience in the following technologies - XML, API Calls, HTML5, T-SQL, basic SQL Scripts, Linux, Windows Servers, Windows Active Directory, Seamless Wallet Payment Systems, Network Monitoring Tools - Splunk / OP5, Software Analysis and Bug Reporting - Jira , Marval and ITIL Framework.

Malta

Provide support for global customers on HP Universal Content Management Database (uCMDB) versions: 9.x 10.x 10.2X and HP uCMDB Browser 3.x and 4.x. Activities: Patch, maintain and test uCMDB application on installation, upgrades and compatibility IssuesSetting up probe clustering and load balancing of severs, defining IP ranges according with the environment infrastructureTroubleshoot the discovery of network infrastructure elements and devices through different protocols as SNMP, UDP, SSH, OID, MIBs, Telnet, etc., using the Universal Discovery tool (UD)Managing CI attributes, queries, views and perspectives using the uCMDB Modeling Studio toolHandling security and roles related requests (LDAP, SSO, Groups and Roles permissions)Configure setup and troubleshoot integrations between HP uCMDB and HP portfolio products such as: APM, AM, BSM, RTSM, NNMi, OMi, SM, SIM. As well as integrations between HP uCMDB and third party software’s (Excel, CSV Files, ServiceNow, ARP) Interacting with different database management systems such as: Oracle, Microsoft SQL Server, and PostgreSQLSolve code related calls identifying missing attributes on python scripts and .xml (mapping files)Present a positive, effective and flexible contribution to achieving team targets and objectivesCollaborate with other team members to provide high quality support

Sector El Convento Ii Av. Sanz Caracas Venezuela

--Skills to develop and manage projects of industrial process automation; troubleshoot and optimize existing automation systems, and design and implement interfaces for data acquisition systems and signal processing (SCADA).--GE Fanuc PLC 90-70 / 90-30 / RX7i / RX3i (Proficy Machine Edition 6.0).--Basic Knowlegde PLC Allen Bradley ControlLogix of Rockwell Automation (RSLogix5000 / 500).--SCADA: OASYS 6.3.

Caracas Area, Venezuela

- Management team that manages and develops solutions: NetExpert 6.3 VSM.- NetExpert is responsible for fault management and performance of networks, connecting with native managers or directly to computers via protocols such as Telnet, SSH, SNMP.- Analyze and develop programs that allow the generation of alerts of equipment failure. Testing programs.