Supports the Office of Admissions, a fast-paced, detail-oriented, and goal-driven work environment, by providing high-level customer service and playing an integral role in the communication needs of the office • Serve as a member of the communications team in the capacity of front-line reception for the College. • Provide exceptional customer support in researching and escalating phone and email inquiries. Intakes phone conversation and corresponds to various forms of Online communication. • Engage and maintain various admissions technologies and databases including CRM platforms Slate & Banner• Processes inquiry and application materials which would include scanning and importing electronic documents, data entry, and quality assurance. • Managed communication efforts, including copywriting, drafting, and proofreading, across three campuses.• Executed email marketing campaigns that resulted in higher open rates and click-throughs, driving lead-generation efforts.• Provided comprehensive counseling to prospective students and families, guiding them through the enrollment process.• Developed targeted messaging for diverse audiences, ensuring a clear understanding of company values and offerings.• Utilized Canva for diverse promotional, educational, and executive initiatives, enhancing communication strategies.• Work collaboratively with team members to coordinate the setup and follow-through of recruitment events (online and campus) geared toward prospective students, which may include some evenings and weekends. • Assist in the testing and implementation of new information technology systems & major software replacement and/or upgrades. • Trainer for new employees and student workers during orientation as needed.

- Ability to explain the goal of PrEP and importance of adherence.-Accurately collect, record and update all client data necessary for intake and referral to care process.- Educate at risk population on HIV/AIDS and STD transmission in both English and Spanish.- Plan outreach strategies, including devising new activities as needed; as well as all social media platforms.- Asses client for PrEP in order to determine appropriateness; HIV tester.- Provide sexual risk reduction counseling regarding HIV and STIs.-Work collaboratively with clinical PrEP providers.-Collect monthly and quarterly program data.- Hold table events to educate High risk populations on PrEP and HIV/STIs.- Create social events for target population to promote and give education on PrEP.

· Assisted as a coordinator and provider of visits for Prospective Graduate Students· Supported the Associate Director of Graduate Admissions and the admissions counselor. Assisted in Front desk duties of the Office of Admissions. Provided tours of campus to potential families and students · Provides information to Prospective Graduate students during college fairs

• Serve as a direct provider to families by educating them about the Head Start curriculum.• Support and empower families in their role as primary educator and advocator.• Build home-school connections that promote children's school readiness and healthy development, as well as enhance family well-being.. Provided Bilingual support to Hispanic families.• Facilitate family engagement meetings to deliver an understanding of the school curriculum to parents. Serve as a direct provider to families by educating them about the HeadStart curriculum. ​Support and empower families in their role as primary educator and advocator. Build home-school connections that promote children's school readiness and healthy development, as well as enhance family well-being. Facilitate family engagement meetings to deliver an understanding of the school curriculum to parents.

One -to- one Staff• Act as primary bi-lingual interpreter during parent-teacher conferences, school district parent meetings, and student support sessions.• Provide behavioral and emotional support to students with disabilities in classroom setting with guidance from behavioral analyst.• Collect behavioral data to be input in ARTHA database to help evaluate student progress.

Provide great customer services to parents and students in an office settingDeliver student confidentiality through every-day tasks using CITRIX database

Assist approximately 47 upper class students by providing them with different resources, that would help them for the transition of college in to the real world, through diverse programming based on a model, which unites residents in a community-based living environment.Enforced the University policies by interpreting them to students in an appropriate manner .Work as a team member to formulate solutions to problems presented by residents such as roommate conflict, policy violations, and personal problems.

Facilitated Group therapy to 10-11 adults with Mental Health issues such as Schizophrenia, Borderline Personality and Bipolar DisorderDesigned and executed activities and group discussion to help the clients with interactions that come up in their day-today livesAssessed clients behaviors during therapy to keep a report of progress

Worked with the South Reading Youth Initiative as a Tutor for inner-city children from the reading area, grades 2nd to 8th; as well as high school students through the process of applying to colleges