• Responsible for robust quality assurance/testing practices that support the successful delivery of IT and business projects aligned to the SDLC approach.• Strong understanding of Omnichannel Retail business (marketing, supply chain, store operations, digital delivery) and Retail systems such as Microsoft Dynamics, NAV, ERP, Point of Sale (POS) and Loyalty systems.• Working closely with stakeholders and vendors to maintain optimum levels of communication to effectively and efficiently complete projects.• Leading projects and analysing data to identify opportunities for improvement.• Eliminating downtime and maximizing revenue by providing top project quality control.• Establishing and evolving formal quality processes, ensuring that the team is using industry-accepted best practices • Reviewing and interpreting systems documentation and business requirements.• Writing and optimizing test cases to maximize success of manual software testing with consistent, thorough approaches.• Developing and executing test cases, scripts, plans and procedures (manual and automated).• Documenting and tracking defects using JIRA, Wrike and Confluence.• Providing testing status reports, using Microsoft Excel and JIRA.• Collaborating with developers and product owners to stay current on product features and intended functionality.• Working closely with developers and helping them debug defects by finding root causes, with the help of configuration files and logs.• Creating and testing content on various digital platforms like Magento 1, Magento 2, Product Information Management (PIM), OMS and Wordpress.• Managing test environments and test data for multiple websites.• Managing tests across several sister sites belonging to Greencross LTD.• Working with the UX/UI team to design and improve, existing and new customer journeys, from registration to checkout.• Managing end-to-end UAT with end users.• Providing showcases to business stakeholders, before releases.

Sole support of Chatswood Head Office with over 200 users as well as Executives and Board members of the company. Ensuring that all incidents and requests logged to the Support Team are resolved within the time specified in the Service Level Agreement. Provide second level assistance to all persons connected to the Greencross Network.

Maintain and monitor all 200 + Petbarn and City Farmer Stores Nationwide – Provide support for POS software/hardware which include PDA’s, receipt printers and POS scanners.bLoyal cloud loyalty management program support to all Petbarn & Cityfarmers storeProvide assistance to 150+ staff, located at Chatswood Head Office as well users working remotely.Project Manage Citrix Migration – Migrating over 60 users across to new farm (Citrix 7.5).Maintain and Administer Citrix Farms & Citrix Sessions with Citrix DirectorProvide on call services on evenings and weekends early morning to late evening.

Consistently maintain and monitor all IT systems to ensure the production process remains unimpeded. Knowledgeably create purchase orders for all computer hardware. Effectively maintain data backups, weighbridge systems, and label printers. Constantly monitor the company’s Internet proxy and prevent against outside intrusions. .Proficiently create new user accounts and delete old users. Successfully provide external access to Farmers who require updated reports via the Sunshine website.Expertly provide support for Applications and Print servers.Efficiently manage all IT assets including PCs, laptops, peripheral devices, smart phones.Consistently welcomed new hires by creating AD accounts, Exchange accounts, network folders, and phone extensions.Knowledgeably monitored incoming tickets in Spiceworks and provided level I/II technical support to end users

Internationally published in a number of websites and magazine articles.Successfully own and manage a personal photography business and incorporate skills in defining and presenting theme and concepts for photography. Efficiently edit, manipulate and restore images. Professionally handle the work pressure according to the situation.Utilize interpersonal communication skills to acquire new clients. Possess a vast knowledge of photography equipment.

Charged with daily server maintenance, hardware replacements and assisting with project rollout of new Wyse terminals/Citrix platform. Manage Active directory, Exchange, Trim, Authority, Citrix Management Console and rebuilds of SOE.Professionally maintain company laptops and computers with Windows XP and 7.Effectively manage Windows Server 2008 and Microsoft Office 365 Exchange.Proficiently manage and maintain company hardware, software, mobile devices and tablets.Create and manage IT tutorials, asset registry, and auditing methods/procedures. Successfully control and supervise company user accounts, administration accounts, emails and passwords.Skillfully create and implement training with staff for new company hardware or software.

Used CA Service Desk Manager ticketing system to log and monitor all issues.Proficiently handled technical troubleshooting in a healthcare environment, including system crashes and data recoveries. Efficiently engaged and tracked 2nd line issues, with responsibility for the timely documentation, escalation, resolution and closure of tickets. Charged with monitoring and maintaining numerous healthcare sites including Kyogle, Nimbin, Byron Bay and Mullumbimy. Effectively replaced old or non-working hardware and software. Knowledgeably maintained wireless networks located at number of sites across Mid North Coast.Provided expert support for mobile devices.

Roll out of new Desktops & Laptops within Windsor sites – Asset, Image, data transfer; initial set up for user and disposal of old hardware. Provide head office with support documentation on Windsor systems. Lotus Notes Upgrade from 6.5 to 8.5 for local & Citrix users in Liège, Belgium. Maintenance of full and incremental backups of Windsor data. Provide users in both Windsor sites an ‘ICS Clinic’ which involves training, an overview on new systems and the chance for 1-2-1 advise on IS systems.Provide the business with a weekly report on the stability of the systems and also the helpdesk system.Successfully upgraded all users to Lotus Notes 8.5 without any disruption to services or loss of dataProvided prompt first time support/Fix. Provided valuable training and support to all users.

Resolve technical Hardware and Software problems in order to minimise systems outage.Administer external Hardware and Software support contracts, in order to minimise systems downtime. Manage the configuration/installation of all Hardware and Software, in line with licensing requirements. Review the usage of existing systems / processes, in order that potential improvements can be identified. Carry out local systems changes and monitor change requests ensuring service levels are complied with.Ensured that proposed system changes that may affect the integrity of information or systems availability are documented and a risk assessment presented to the ICS Manager for sign-off prior to the change being implemented. Ensured that changes to systems are reflected in the supporting documentation and communicated to users efficiently and effectively.Ensured users are familiarised with new systems or resources, in order that efficient use of those systems is maximised. Assisted the ICS Manager in identifying requirements for external training for staff in the use of systems applications and resources. Provided daily reports of system backups and raise incident tickets for any failures identified. Ensured the documentation of all policies and procedures is up to date and reviewed as required, specifically for the storage, retrieval and security of information. Managed and monitored the capacity available to systems on all servers. Liaised with and maintain communication with international ICS departments, in the planning and implementation of CIT solutions. Followed and managed the approved procedures relating to the creation, change and deletion of user ID’s across all systems.Reported any breaches or suspected breaches of security to the ICS Manager as soon as possible in order that appropriate action can be taken.Replaced and upgraded 10 Citrix farms used by over 300+ Users with minimal downtime and disruption.

General duties of building, configuring and installing printers throughout the UK, Scotland, Wales and Ireland. Liaise with customers regarding the provision and installation of temporary replacement items. Liaise with HP on all aspects of printer maintenance, repair and replacements. Provide onsite consultations for customers when required.Part of a 3 man team to upgrade ‘Corus’ main site in Wales- On site for over 5 weeks, replacing over 250 printers in offices as well as highly dangerous parts of the factory.Drove over 12 Hours to replace printer escalated by HP as highly critical.Provided training to all users of new or loan equipment.

Assess and resolve faults on desktops, laptops and printers. Provide specialist support for PC’s with virus infections, loss of data, or required hardware upgrades Upgraded office of 20 users with new desktops, scanners and multi-function devices.Cabling new offices with CAT5 and trunking.