Oscar Lopez Email & Phone Number

Austin, TX, US

Round Rock, Texas, US

• Led the P&L profitability turnaround for the HCI portfolio, defining and executing initiatives that drove top-line revenue growth by 25% to $5B/year and expanded gross margins by 5% through pricing and operational cost.
• Developed a predictive analytics dashboard using machine learning to integrate sales, fulfillment, usage, and support data, enabling proactive customer strategies and improving ISG business unit customer experience.
• Transformed support operations through NLP-powered automation, slashing analysis time from weeks to hours and driving a more agile development roadmap.
• Spearheaded cross-functional collaboration with Order Processing, Financial Fraud Prevention, and Fulfillment teams to develop a customer-centric order cancellation management dashboard, slashing internal rework costs.
• Directed services engagement integration workstream to enable EMC Hyperconverged products on Dell’s ERP system, simplifying the buying experience and expanding the products' mid-market share, aligning with retail and.
• Led the customer support transformation strategy, shaping initiatives that helped cut credit return processing times by 50%, illustrating a commitment to enhancing customer experience and operational effectiveness.

Round Rock, Texas, US

• Drove the development and execution of product strategies for $250 M of global support services, collaborating with marketing, pricing, and analytics teams to achieve a 5% revenue growth premium to hardware sales and a.
• Revamped product positioning and pricing strategy for Accidental Damage support products, working with insurance providers, sales, go-to-market, and competitive intelligence teams to optimize claims cost reserves and.
• Increased Accidental Damage offer revenue by 8% YoY by developing and launching a three-tier bundle strategy, collaborating closely with global product line management, marketing, and pricing teams.
• Developed a comprehensive Premium offers revenue and cost dashboard, empowering the product core team to achieve a 5% year-over-year margin growth.
• Collaborated on the conception, requirement gathering, development, and launch of Dell ProSupport Plus - the industry's first proactive and predictive support service for PCs and tablets and the fastest Dell service.
• Led the competitive analysis to provide insights on the offer development for the Microsoft Surface Pro partner sales initiative driving an additional $10M in total consumer service in revenue.

Round Rock, Texas, US

• Developed and implemented strategic product roadmaps for simplified supply chain tools and business processes by collaborating with key global supply chain stakeholders reducing the team’s operational cost by 25%.
• Conducted and scaled in-depth supply chain cost analysis of manufacturing and secondary facilities, providing critical insights to the executive team that drove a total supply chain cost reduction of 30%
• Managed the implementation of a new IT application to improve product import documentation accuracy and timely delivery, reducing operational cost by $15M and improving import/export cycle times by 20%.

Round Rock, Texas, US

• Led a team in the design and implementation of a lean inventory management system resulting in 20% reduction of on-hand inventory by leveraging factory flow data analytics and insights.
• Led the analysis, design, and implementation of new manufacturing processes, by identifying waste in the process and improving system cost per box by 5% YoY.

Responsible for overseeing financial strategy, managing investments, and driving profitability. Lead financial planning, ensuring sustainable growth and strategic decision-making for the venture.

Columbus, Indiana, US

• Developed robust combustion solutions to meet 2010 EPA standard emissions by analyzing combustion simulation results and bringing insights to the solution development process while reducing engine development and.

Cambridge, MA, US

• Led data capture and analysis projects to develop analytical models that optimized oil consumption performance for an international consortium of industrial companies.

Mba, Master Of Business Administration

Ms, Mechanical Engineer

Bs, Mechanical Engineer