Talia Lopez Email & Phone Number

Pomona, New York, United States

Austin, Texas Metropolitan Area

Responsible for maintaining a well-organized state-of-the-art workspace and atmosphere where employees felt comfortable and motivatedConstructed spreadsheets and presentations for team meetings and created visuals that highlighted team successes, provided team training, and drove actionable insightsManaged revenue cycles by developing and implementing revenue cycle procedures to ensure accurate patient insurance collectionSupervised health insurance recovery by monitoring patient billing, managing accounts, and analyzing contracts to resolve discrepancies regarding collectionsEstablished workflows, monitored daily, monthly, and yearly productivity of the office, and implemented changes to improve the office's profitabilityComputed wages, deductions, commissions, and benefits with accuracyFacilitated annual performance reviews and management development sessions for all employeesManaged the hiring, onboarding, and training of 12 new employeesMaintained a comprehensive database of employee and contractor information

Austin, Texas Metropolitan Area

Worked with and under the supervision of the billing manager to ensure efficient processing of billing medical claims and insurance follow-up for six medical officesTranslated medical procedures into codes that could be processed by payers and medical facilitiesAnalyzed claim errors and collaborated with providers and administrators to correct denied claims and receive maximum reimbursementRemained up to date with billing requirements and business strategiesResponsible for following up on all aging insurance claims and resolving denials promptly to ensure payment of servicesPerformed special projects as asked by upper management

Round Rock, Texas, United States

Scheduled and coordinated the flow of doctors and hygiene schedules. Audited ledgers to ensure services were billed out and posted correctly. Provided superior customer service when presenting treatment plans and ensured patients' understanding of treatment needs and insurance coverage.

Austin, Texas Metropolitan Area

Served as the primary financial coordinator for the orthodontic department. Reviewed with accuracy all patient accounts having past due balances or outstanding insurance claims. Created and submitted all dental claims with supporting documentation for processing to insurance companies. Created, maintained, and updated reports for upper management regarding production and collections for the orthodontic department.

Cedar Park, Texas, United States

Served as the primary coordinator for management, patients, and dental team. Verified patients insurance benefits and explained them to patients. Monitored and followed up on outstanding 30+ day aging insurance claims to insurance insurance payment. Exercised multitasking skills daily while providing excellent customer service to patients. Accurately prepared all banking reports and cash reconciliations.

Austin, Texas, United States

Provided customer service while answering a busy switchboard. Provided open and supportive communication with all insured members and dental facilities. Assisted management in creating and updating databases to ensure accurate reporting. Completed all duties including special projects with a high level of proficiency and consistently met deadlines.