Christian L. Email & Phone Number

United States

• Orchestrated end-to-end automation pipelines using Jenkins and Cypress for both cloud and on-prem product deployments, including 800+ test cases. Achieved a 75% reduction in manual testing effort.• Collaborated with cross-functional software development teams to create innovative tools for designing and testing product features.• Designed and developed comprehensive documentation for manual and automation testing processes, facilitating streamlined testing procedures.• Planned and organized meetings to ensure effective communication within the QA team and other stakeholders.• Integrated third-party APIs to deliver comprehensive Automation Reports to stakeholders, aligning with modern API-driven strategies.• Led the development, execution, and maintenance of manual test cases to ensure comprehensive testing practices.• Contributed to a 80% improvement in the release cycle duration by implementing efficient testing processes and tools.

Greater New York City Area

• Expertly analyzed complex issues, conducted advanced technical troubleshooting, and swiftly identified root causes, facilitating prompt incident and problem resolution.• Consistently surpassed performance targets by closing an average of 300 incidents and user requests per month across 32 client-specific applications.• Spearheaded the development and implementation of innovative automation strategies, resulting in streamlined operations and enhanced operational efficiency.• Designed and demonstrated over 35 client-specific Robotic Process Automations, demonstrating a commitment to optimizing processes and driving efficiency.• Achieved a 20% increase in the efficiency of incident resolution through the implementation of automation tools and procedures.

Marietta, Ga

• Performed meticulous user regression testing on products and pre-deployment releases, emphasizing precision and quality.• Effectively managed JIRA and Change Request processes, maintaining strict adherence to established protocols and enhancing process governance.• Demonstrated proficiency in authoring and executing precise SQL scripts for client account configurations and in-depth research, showcasing expertise in database manipulation.• Authored comprehensive documentation covering complex business processes and application troubleshooting techniques, facilitating knowledge transfer and guidance for diverse IT teams.• Reduced critical incidents by 15% by implementing standardized testing procedures and providing clear documentation for issue resolution.

Greater New York City Area

• Led the setup and optimization of secure Wi-Fi, LAN, and VoIP networks at remote locations, overseeing client/server configurations and infrastructure performance tuning for uninterrupted business operations.• Demonstrated proficiency in issue prioritization and escalation to Tier 2 support, ensuring timely and effective issue resolution.• Recognized for providing end-user training, empowering users to proficiently navigate software, hardware, applications, and associated programs through in-person and remote support channels.• Improved end-user satisfaction scores by 25% by providing comprehensive training and support services.

Greater New York City Area

• Proactively initiated investigations into order entry errors, damaged product issues, and return discrepancies. Collaborated closely with cross-functional teams to ensure accurate and timely corrections, demonstrating a commitment to precision and efficiency.• Proficiently managed a multitude of concurrent tasks, including handling escalations, addressing time-critical issues, maintaining time-sensitive records, and generating comprehensive reports, showcasing outstanding organizational and multitasking skills.• Skillfully managed an average of over 400 incoming calls daily, addressing a wide range of inquiries, including order-related questions, order entry for requested services, client support for same-day courier deliveries, and follow-up customer survey call-back responses.• Committed to continuous improvement, completed voluntary client relations training to acquire strategies for enhancing customer satisfaction and boosting productivity, reflecting a dedication to delivering exceptional service.• Received accolades for consistently achieving high customer service satisfaction levels, exceptional call volume response survey scores, and successful completion of quarterly issued training courses, demonstrating a strong commitment to excellence.

Greater New York City Area

• Demonstrated exceptional proficiency in preparing food throughout the day as needed, effectively anticipating and responding to varying customer volumes, ensuring timely service delivery.• Provided friendly and high-quality customer service to every Chipotle customer, consistently meeting and exceeding service standards and expectations.• Meticulously maintained cleanliness and sanitation of equipment, adhering to Chipotle's stringent guidelines for equipment cleanliness. Ensured proper food handling, safety, and sanitation standards while preparing and cooking food, prioritizing food safety and hygiene.

Bronx, Ny

• Inventory Management Excellence: Demonstrated proficiency in maintaining a meticulously organized inventory of carts both within and beyond Target property, ensuring seamless operational flow and optimal customer service.• Versatile Store Support: Adroitly fulfilled a variety of store positions as required to meet staffing demands, showcasing adaptability and commitment to the team's success.• Comprehensive Training: Successfully completed comprehensive training programs encompassing diverse facets of retail operations, including customer relations, inventory management, cash handling, cash register operations, returns processing, and the operation of electric carts.• Safety-Focused Approach: Prioritized safety in all aspects of store support, including handling chemicals, engaging in heavy lifting for customer carry-outs and stocking, and managing electronic inventory processes, ensuring a secure and hazard-free work environment.• Machinery Expertise: Proficiently operated and provided training for specialized machinery designed for efficient cart collection, emphasizing mass cart retrieval. Delivered up-to-date safety training and ensured adherence to regulations when opera

Bachelor Of Science - Bs, Software Development

Associate Of Occupational Studies - Aos, Computer Programming

Activities and Societies: Charter Team Leader