Lora Burtch Email & Phone Number

Menomonee Falls, Wi, Us

Menomonee Falls, Wi

www.LoraBurtch.norwex.biz

Telephone Managed Accounts)§ Kept salons up to date on new promotions, product launches and education as well as assistedsalons with miscellaneous requests to ensure sustainability and growth of their business on a bi-weekly, monthly, 6 week, bi-monthly, or quarterly call cycle depending on size of salon and theirneeds§ Implemented Aveda’s Points of Difference and Benchmarking in salons to help increase serviceand retail sales, and successfully impacted growth in salons by expanding retail and professionalservice domain expansions§ Sold in new product launches for preferred shipping and holiday. Assisted salons with inventorycontrol and submitted regular salon orders§ Supported two open territories, one in Georgia via telephone and email for 3 months untilthe field position was fulfilled. Supported an open territory in North and South Carolina inthe field and remotely for 3 months while a Sales Representative was on medical leave.Both territories showed growth during the time I was supporting them.

Salon Development Partner (SDP) – Wisconsin South POD§ Rotation of the Aveda Service Wheel in all Concept and large Family accounts§ Facilitated product knowledge and retail education/training, staff meetings, consumer events andworkshops§ Continually evaluated all accounts business and encouraged salons to implement Aveda’s Pointsof Difference and Benchmarking§ 2006 I received awards for growing Full Spectrum Color business and achieving Comp Doorgrowth in my territory§ 2007 I received an award for achieving Comp Door growth in my territory

While in Customer Service, my responsibilities included: order entry, education enrollments,confirmation calls for education, and working closely with SDP’s and their key accounts. I formedstrong business relationships with both the SDP’s and their accounts that I serviced internally

Data entry of accounts receivables§ Collection Calls§ Sent out statements, and past due reminders§ Account reconciliation