Lora Edwards Email & Phone Number

Salem, Oregon

Assist DHS offices and stakeholders by developing systems; organizing, maintaining, and utilizing data collected from state and local abuse and neglect investigations for clients with mental illness and/or developmental disabilities and children in licensed care facilities and children abused or neglected by a non-familial perpetrator. Assist with research projects and data collection, and assist in implementing new procedures for continuous improvement in the operation of the abuse and neglect system.

Salem, Oregon

Provide direct support to the Operations Manager and other program managers, as well as the Director and Deputy Director. Establish written procedures for office duties to enable cross training for support staff coverage. Analyze current processes for effectiveness and efficiency and develop solutions to system issues. Process vendor contract renewals including contacting attorneys, corresponding with Procurement, processing and submitting paperwork, and follow up with Adult Protective Services program staff. Process payroll, maintain personnel files, process new hire orientations, manage calendars Process exceptions to hire in NEOGov Online E-Recruit system, including data entry, scheduling interviews, file maintenance, fair hiring practices, corresponding with candidates, coordinating interview panels and schedules, and preparing panelists for interviews. Ensure timely and accurate Payroll Reporting by reminding staff to submit their time and paperwork, by collecting paperwork, submitting for signature from management, and filing submissions.

La Grande, Oregon

· Customer Service: reception, multi-line phone, schedule client appointments with staff, direct clients to appropriate department or public resources in the community, assist walk-in clients with paperwork including limited English proficiency and special needs clients, collect customer service data with surveys, accept rent payments, explain housing services to renters and landlords, promote units to prospective renters.· Office Management: stock office supplies, purchasing, organize work areas, maintain bulletin board, maintain and troubleshoot office equipment (printers, fax, postage machine, etc.), post public and resident notices, brand compliance, order or compose materials for marketing events· Administrative Assistance: data collection and analysis, file maintenance, scheduling, and screening clients. Provide assistance to the Executive Director, Finance Director, and Director of Leased Housing by composing documents, correspondence, scheduling meetings and teleconferences, and providing a variety of reports. Record data and prepare reports including application process, housing maintenance, customer activity/traffic, staff time allocation, and program statistics. Plan meetings of the Board of Commissioners including the agenda, meeting materials, PowerPoint production, meeting space, and refreshments; typing meeting minutes, recording resolutions, requesting appointments of new commissioners, and notifying commissioners of training opportunities.

Pendleton, Or

· Customer Service: remote assistance to 47 Accenture Executives throughout the U.S. via email and telephone correspondence. Service requests included document production, Excel spreadsheet production & formula troubleshooting, travel scheduling, purchasing, PowerPoint presentations, scheduling massive (10-300 people) virtual audio/video meetings with international attendees, manage personal preferences of executives.· Office Management: stock basic office supplies, prepare/reserve meeting rooms, receive visiting executives.· Personnel Management: team leader for a four person Executive Assistant team including weekly meetings, coordinating backup assistance in the event of absences, streamlining processes to provide for executives whose assistant was out of the office (sharing email/calendar permissions, forwarding voicemails, etc.)