Became proficient in Prophet 21 software diligently posting customer payments. Prepare bank book for daily deposit. Diligently process aging report to contact customers for payment status. Responded to customer e-mails and phone calls in a timely matter. Maintained customer data base and authorize the release of orders for the order desk as required. Reception relief when required and filing.

Expedited and followed up on delivery of purchase ordersPlaced vendor orders for various products using Great Plains softwareManaged spread sheets for consignment ordersEntered customer orders

Took phone orders, assisted customers with inquires. Processed orders and quotes in SAP, processed credit card order and orders over $1500 value. Manged outlook mail box with requests to process orders, credits or quotes. Developed skill to read design drawings and enter configuration in SAP for custom parts. Communicated with application engineers to help determine correct part quickly and efficiently, if customer was not sure of the correct part they required.

Greeted visitors in a friendly professional manner, managed 7 line switchboardAssisted co-workers with set-up and changes to voice mail system and maintained voice recording to reflect changes in office schedules.Organized stock room Products, Brochures and Packaging SuppliesAssisted customers over telephone and in person providing product information. Collaborated with sales and technical representatives to provide excellent customer service ensuring customer's needs are met or exceeded.

Managed a seven line switchboard, while maintaining a pleasant telephone demeanorPrepared letters and memos, using MS WordSorted and distributed mail, prepared courier packages for shipments within North AmericaUpdated Manuals to implement Standard Operating Procedures