Lora Higgins Email & Phone Number

I am responsible for all Departmental Training, including new employee training. I also lead team building activities and prepare and present Customer Service training workshops for the team. I manage the workflow within the department and assist with team member's evaluations. I serve as the "go to" person when a team member has questions or needs assistance problem solving. I handle customer calls which can include processing orders, resolving shipping problems, and answering inquries about our products or routing the customer to the appropriate department. I work closely with several other departments within the company, as well as our distribution partners and our customers. I assist with reviewing and maintaining our ISO work instructions and train the team on any changes to those work instructions. I participated in Streck's Leadership Foundation, this is an extensive training course to develop leadership skills facilited by an outside resource. I serve as the back up to our International Customer Service Specialist.

Oakview Mall

I began as a part time employee. After moving to full time I was promoted and served as the Elisabeth Sales Specialist. I was responsible for customer assistance, setting sales, merchandising, sales, inventory, and promoting the Elisabeth line of clothing. I was the company's top sales person in the Fashion Plus division in 1998.