Lora Holman Email and Phone Number

ABOUT Proven results-oriented problem solver in customer care and sales. Polished listening, communication, and presentation skills in government, technology and healthcare sectors. Savvy at developing and winning key new business and expanding sales with current customers. Effective at building trusted relationships with decision makers and influencers alike. Recent experience in a customer service role with State of Ohio Unemployment Fraud department. Adept at taking incoming calls, utilizing multiple business applications and processes to assist claimant and identity potential fraudulent claims. Adjudicated related issues by analyzing multiple data points. Received multiple Going the Extra Mile (GEM) state awards Strong focus on SAAS + ECM + CRM + ERP + EMR+ Revenue Cycle Management TRAITS Problem solver + Self Motivated with strong work ethic + Strong listening, communication, and presentation skills + Team player – works well individually and within a team AWARDS 2 GEM Going the Extra Mile Awards State of Ohio Unemployment Fraud Dept Dealer of the Year - Genesis Operating Room Sterilization Division Rookie of the Year - Reynolds + Reynolds Healthcare Systems Microsoft Inner Circle Partner (Top 10%)- CBIZ Technologies 10 consecutive years