Provide classroom instructions and supervision in absence of classroom teacher.

Interviewed applicants and recipients by inbound and outbound telephone calls to obtain financial and personal information to determine financial eligibility for public assistance programs. Evaluated data from various electronic and other sources to enter information into a computer-based eligibility system. Compute and authorize benefits based on eligibility determination. Processed work in accordance with state and federal regulations and established procedures, guidelines and timeframes.

Assisted in interpreting policy, training new workers, completing unit reports, resolving and responding to customer complaints. Reviewed case records to determine compliance with policies and procedures. Assisted in supporting unit activities including case reading, troubleshooting, second level reviews, and On the Job Training assignments. Interviewed applicants and recipients in person or by outbound telephone calls to obtain financial and personal information to determine eligibility for public assistance programs.