Lora Wise Email & Phone Number

Hoover, Alabama, United States

• Ensured that customers freight is covered by managing the pickup, transit and on-time delivery.• Presented multiple modes of transportation options to my customer base.• Negotiated rates with partner carriers to ensure we were able to continue to offer competitive rates to our customers.• Dispatched carriers and properly updated loads within our transportation management system (Mcleod Software)• Maintained contact with carriers and internal business partners to ensure the shipper and consignee are aware of any challenges or issues that may arise.• Consistently track and trace freight movements from origination to destination taking full responsibility for any occurrences while solving them both constructively and efficiently.• Continuously develop the carrier base by making outbound calls to build new relationships and expand coverage solutions for our customers.• Communicated daily with partner carriers to understand where their equipment is located and what type of haul they are looking to cover.• Utilize partner carriers truck lists and external load boards to assist with matching customer needs with carrier abilities.• Always providing exceptional customer service to internal team members, partner carriers and customers.

Birmingham, Alabama, United States

• Dispatched drivers and properly updated loads within our transportation management system (Mcleod Software).• Reviewed driver check calls to determine driver location and estimated delivery times. • Received load assignments from customer service and review before dispatching to drivers. • Notified customer service dept of issues/changes that might impact customer expectations or affect load assignment.• Identify, track, and resolve performance issues by recognizing patterns through conducting driver evaluations and driver route and using data to adjust performance accordingly. • Resolve driver conflicts, problems, and requests with respect to matters such as home time, pay, equipment, and load assignments. • Building and maintaining relationships with drivers, customer service reps and management team through email, phone calls and in person meetings.• Work with load planners to test driver routes and lanes for maximum productivity for drivers while ensuring profitability for company.• Document and log issues from drivers while using software and resolve where necessary and escalate to other departments as needed.

Birmingham, Alabama, United States

• Provided software support and solutions via phone or email for customer base related to general instructional or technical problems pertaining to McLeod Software’s product as well as third party vendor interfaces. • Accepted software-related requests from customers and aided using a ticketing system. • Troubleshoot software and identify root causes of software problems.• Strong ability to analyze software related issues and propose solutions. • Documented software support activities thoroughly, accurately and in a timely manner.• Triaged request for custom programming items and assigned work order to Business Analyst or other relevant departments for further evaluation.• Investigated and documented issue reports and communicated findings to product team. • Used Microsoft SQL Server to write simple queries.

Visalia, Ca

Collaborating with internal departments to gather, analyze, and interpret relevant financial data. Receiving, processing, verifying, and reconciling invoices. Comparing system reports to balances and verifying entries. Reconciling account transactions with the general ledger.Performing recordkeeping and preparing financial reports.Keeping informed of regulatory requirements and best practices in accounting.Charging expenses to accounts and cost centers, as well as controlling petty cash spending.Verifying vendor accounts, paying vendors, and resolving purchase order, invoice, or payment discrepancies.

San Jose, Ca

Manage and direct dozens of bus routes, using specialized software to keep track. Multi task answering calls, solving problems, directing drivers through traffic on a daily basis using critical thinking skills.

San Jose

Worked in RV and Auto sales in preparing 100% accurate reports by maintaining systematic records of every verified sales activity. Curated weekly reports of sales and services rendered to customers for detail documentation of sales activity. Expedited and completed relevant paperwork required by company for processing a successful sale. Interpreted the performance on over 80+ vehicles to successfully negotiate and close deals with customer base.

Central And Northern California

Owner and operator of cabinet company. Met with customers to ascertain their needs then designed their unit using a custom CAD system. Met with install teams to have installation done with high customer expectations and strict deadlines. Implemented all tracking and inventory documentation for company wide use. Set up and implemented all marketing that transitioned company to be in top 5% of region.