Lora Dalton Email & Phone Number

Phoenix, Arizona, United States

• Project coordination of the annual development through delivery process of department-assigned Medicare Advantage marketing materials. This annual process spans several months and requires great attention to detail and adherence to CMS regulatory guidelines, internal branding guidelines, and close collaboration with marketing and compliance departments, as well as with internal and external vendors• Collect and analyze data on competitors’ product offerings, report business trends• Perform maintenance and analysis of dashboards, providing monthly and ad hoc reports• Collaborate with both internal departments and external vendors and partners to eliminate obstacles and meet business objectives• Support market research, sales database administration, and conference/exhibition activities for the department • Provide advanced administrative and project support for the Director of Sales, Service Operations Manager, and Community Development Manager in the daily operations of the Sales and Retention department

Phoenix, Az, United States

Phoenix, Arizona Area

• Provide administrative and project support for Director and Manager• Assist Director with the development and procurement of marketing collateral• Collaborate with internal departments and external vendors, eliminating obstacles and meeting business objectives• Manage inventory of marketing collateral and internal supplies• Analyze department procedures, identify best practices, develop and implement process improvements• Analyze and compile data for reports in support of department objectives• Review and process prospective member applications, auditing for accuracy and compliance• Manage Director’s calendar, travel and expense reports• Support new hire on-boarding process • Coordinate special events (celebrations, team-building, etc.)

Greater Pittsburgh Area

• Developed and implemented process improvements and best practices enterprise-wide, collaborating with all departments to ensure alignment with branch and corporate objectives• Managed administrative personnel and operational procedures for all Pennsylvania branch offices and marketing department• Monitored office and equipment leases, ensuring compliance with terms

Greater Pittsburgh Area

• Assisted business partners and health plans by developing, testing, and implementing technical rules, ensuring claims were automatically adjudicated accurately and efficiently, or otherwise pended for manual adjudication• Continually monitored claims adjudication for accuracy• Conducted regular meetings with business partners and health plans to identify and correct any situations that were contrary to the goals and objectives of the health plans

Greater Pittsburgh Area, Pa

• Provided administrative support to several senior-level executives • Organized department meetings, schedules, agendas• Organized special events (Town Hall Meetings, celebrations, etc.)• Prepared ad-hoc reports and presentations• Maintained confidential department files• Managed calendars, travel and expense reporting for multiple executives• Maintained office supply inventory for 300+ employees• Assisted in training of newly hired administrative staff for other departments • Managed cubicle-sharing program