Loraine E Email & Phone Number

Southminster, Gb

Chelmsford, England, United Kingdom

• Provided full administration support to Senior Operations Manager• Managed the diary for internal & external meetings• Managed the Senior Managers inbox & dealing with queries• Booked rooms for meetings and ensured the circulation of relevant information prior to the meeting.• Took minutes of meetings • Worked collaboratively to support Locality • quality indicators and any other related governance & quality reports• Responsible for ensuring accurate input of all data to Managers & their deputies across the organisation to meet regulation requirements through the use of Internal quality & compliance systems• Provided data for the quarterly reporting of service compliance system.• Maintained high standards of accuracy & quality in data entry and record keeping• Supported with relevant contract monitoring requirements from Local authorities• Provided administration support during external quality audits.• Completed & submitted notifications to CQC relating to changes in organisation registration• Managed any subject access requests from customers liaising with the data protection officer• Communicated effectively with colleagues at all levels within the organisation, maintaining confidentiality, in compliance with GDPR

• Maintained front of house in a high profile health & fitness club• Responsible for membership retention• Maintained consistent levels of customer service at all times• Smooth running of front of house staff including rota management• Solved customer queries • Dealt with customer complaints• Collected overdue membership fees• Duty manager shifts