Loraine Simpson work email
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Loraine Simpson personal email
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I am a highly skilled, enthusiastic and motivated leader with a proven track record of delivering high quality services in challenging situations. I have extensive experience of leading teams, working to SLAs, managing budgets, negotiating contracts and developing services to support business development.I have extensive experience of developing and maintaining effective relationships with both service users and commissioners in health and social care which has enabled me to create successful teams that achieve results. In addition, ensuring the provision of outstanding customer services using innovative technology and service delivery.
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Progress Lifeline Services DirectorProgress Lifeline Feb 2019 - PresentLeyland, Lancashire, GbLeading a dynamic team to support over 50,000 people to live independently with our technology enabled care service - Progress Lifeline. Working across England in partnerships with local authorities, clinical commissioning groups, housing providers, health and social care partners. -
Head Of Technology Enabled Care And Support ServicesProgress Housing Group May 2015 - PresentLeyland, Lancashire, GbMy role is to lead on the development of technology enabled care services for Progress Housing Group. Progress Lifeline services provides telecare assessment, installation, monitoring, maintenance and home response services at TSA Platinum standard to over 10,000 customers in Lancashire. I am the service delivery lead, working in partnership with Lancashire County Council and Tunstall to develop and implement the Lancashire County County telecare strategy and service. -
Head Of Customer ServicesProgress Housing Group May 2004 - May 2015Leyland, Lancashire, GbMy responsibilities include managing customer facing teams within the department and over 60 staff to provide customer services. These services included the end to end service delivery of our Progress Lifeline telecare service; Referral, Profiling, Installation, Monitoring and response services. Management of the Customer Services Team and Repairs Contact Centre. This included managing the first point of contact enquiries over the telephone, emails, calls and face to face. Managing two Choice based lettings schemes. Receiving over 250, 000 calls per year.
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Operations Manager Customer ServicesCountrywide Assured 1994 - 2004My responsibilities included managing a variety of teams within a customer facing department to provide customer services. Project management. Business analysis.
Loraine Simpson Skills
Frequently Asked Questions about Loraine Simpson
What company does Loraine Simpson work for?
Loraine Simpson works for Progress Lifeline
What is Loraine Simpson's role at the current company?
Loraine Simpson's current role is Progress Lifeline Director.
What is Loraine Simpson's email address?
Loraine Simpson's email address is lo****@****ail.com
What skills is Loraine Simpson known for?
Loraine Simpson has skills like Change Management, Coaching, Social Housing, Governance, Performance Management, Team Leadership, Business Strategy, Business Process Improvement, Policy, Strategy, Project Management, Business Analysis.
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