Loraine Taylor Email & Phone Number

Providing leadership, continuous improvement and striving to become efficient utilizing technology for Carter Machinery’s parts organization. In turn ensuring top-notch employee and customer experience. Working collaboratively across multiple business units to effectively create strategic goals to enhance customer experience, create opportunities and drive growth and profitability within our aftermarket teams.Supporting all areas of the organization with PeopleDevelopment, Safety and Technical Support Services. Providing training and career opportunities for customers and the community through the newly launched Carter Academy www.carteracad.comResponsible for designing, implementing and managing the development of service, parts, leadership, sales and all personnel training at the dealership. In addition to succession and role planning.Developed and responsible for our Construction Equipment and Electric Power Technician apprenticeship programs fully accredited with the state and Department of Labor to enable Carter to recruit, train and retain the next generation of service technicians.We incorporate innovative web based training programs and instructors in a classroom environment to keep pace with technology and continual new product introductions and customer training projects.In addition to technical training, there are programs in continuous development for soft skills and to match our needs in sales competencies.In addition to internal programs, CarterU strives to provide our customers with training for their Technicians, Operators and safety services and offers a portal with current offerings.At Jungheinrich Lift Trucks, dedicated and results-driven operations professional with strong strategic thinking and project management skills. Proven ability to implement process controls to improve overall efficiency and productivity. Solid track record of success directing daily activities in all areas of service operations. Extensive experience instituting budget and cost control measures, which improve the overall cost-efficiency. Strong problem solving and organizational skills with the ability to schedule and plan daily activities. Management of the after sales rental fleet budget and utilization for the UK short term fleet of > 3000 lift trucks.KEY SKILLS:DRIVE SAFETYSIX SIGMA GREEN BELTBUSINESS DEVELOPMENTINTERNAL AND EXTERNAL CUSTOMER SERVICEPEOPLE MANAGEMENT/DEVELOPMENT AND RETENTIONPROJECT MANAGEMENTHIGHLY ORGANIZED, EFFICIENTACHIEVE GOALSHIGHLY MOTIVIATED TEAM MEMBER

Listed skills include Training, Leadership, Team Building, Operations Management, and 27 others.

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  Byng Kenrick Central School, Birmingham United Kingdom

  A-Level (Some College, 2-Years Advanced Education After Hs)