Lorainne Martinez Email and Phone Number

• Answer 170-180 incoming calls to schedule appointments for all SHS clinical departments.• Perform pre-registration service to include gathering patient's demographics and insuranceinformation.• Provide customers with information related to health center services, accepted insurances,registration process, fees and sliding fee discount policy.• Route inbound calls to the appropriate resources.• Answer incoming calls professionally, troubleshoot problems, provide information to respondto inquiries and complaints regarding organization.• Research required information using accessible resources, process ECW telephoneencounters with request by the patient, follow up complicated patients calls where required.