Lora Moore Email & Phone Number

Las Vegas, Nevada, United States

Refined our patient onboarding and support strategies while facilitating significant individual growthfor my direct reports• Slack• Redesigned our new hire onboarding and employee training programIncreased team productivity by Coordinating individual duties after careful evaluation of eachemployee's skill level and knowledge• Implemented Monday Morning huddles and monthly team buildings for my team• Proactively surfaced creative and thoughtful ideas that moved the needle• Implemented project management techniques to overcome obstaclesReduced patient churn and improved overall patient adoption of our virtual care programs for ourcustomers by implementing heightened patient support and proactive patient touchpoints• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Las Vegas, Nevada, United States

Consistently had a 98% patient adherence by using effective patient engagement• Collaborated with colleagues and co-workers to deliver quality customer experience.• Met personal, team, and company goals in a customer service environment.• Enhanced customer satisfaction with fast, knowledgeable service.• Managed customer calls efficiently in fast-paced call center environment.• Addressed and resolved customer concerns and complaints.• Documented all call information according to standard operating policies and procedures.Gave accurate and appropriate information to answer questions, troubleshoot issues and resolvecomplaints.• Analyzed call volume and average call time to monitor performance and productivity

Henderson, Nevada, United States

• Updated records in the EHR system, carefully protecting patient information and verifying data.• Prepared lab specimens for diagnostic evaluationCollaborated with medical and administrative personnel to maintain a patient-focused, engaging,compassionate environment• Obtained and documented patient medical history, vital signs, and current complaints at intakeAssisted physicians with minor surgeries, including preparing operating rooms and sterilizinginstruments• Directed patients to exam rooms, fielded questions, and prepared for physician examinations• Prior Authorizations• Insurance• Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.

Las Vegas, Nevada, United States

Lead Medical Assistant● Supported duties for diagnostic and technical treatmentprocedures, such as setting up and operating special medicalequipment and apparatus.● Performed X-rays.● Directed patients to exam rooms, fielded questions and preparedfor physician examinations.● Explained procedures to patients to reduce anxieties and increasepatient cooperation.● Obtained and documented patient medical history, vital signs, andcurrent complaints at intake.● Kept medical supplies in sufficient stock by monitoring levels andsubmitting replenishment orders before depletion decreasingunused supply costs by 10%. As well as returning equipment neverused for credit for our practice.

Completed intakes, measured vital signs, and documented symptoms.• Educated patients on prescribed medications, treatments, and procedures.• Updated records in the EHR system, carefully protecting patient information and verifying data.• Assisted clinicians with in-office procedures.• Supported medical staff by answering phones and preparing supply orders.• Prior Authorizations• Explained treatment procedures, medications, diets, or physician instructions to patients.• Insurance Verification

Las Vegas, Nevada, United States

Supported duties for diagnostic and technical treatmentprocedures, such as setting up and operating special medicalequipment and apparatus.● Measured patient spirometry.● Directed patients to exam rooms, fielded questions and preparedfor physician examinations.● Completed EKGs and other tests based on the patient'spresentation in office.● Collaborated with medical and administrative personnel tomaintain a patient-focused, engaging, compassionateenvironment.● Sanitized, restocked, and organized exam rooms and medicalequipment.● Updated inventory, expiration, and vaccine logs to maintaincurrent tracking documentation.

Diploma Of Education, Medical/Clinical Assistant

Education record