Lora Thran Email & Phone Number

St. Marys, Ga

Primary Responsibilities: Collaborate with operational leaders and subject matter experts to ensure alignment between training and operational expectation.* Facilitate classes: new hire, up-training, client training, and Medicare D refresher training.* Mentor new Trainers.* Partner with Training Assistants to provide an overview of role and provide feedback on delivery.* Participate in quality calibrations to ensure alignment with company standards.* Support, coach, and reinforce training concepts with trainees.* Create or contribute to projects: virtual bonding, training ideas, standardize supplies form, Training Assistant program, Emerging Leaders program, client training material, training assessments.* Provide logistics support for classes to include updating and maintaining new hire progress reports, rosters, and training shared drive.* Provide suggestions for curriculum enhancements.* On loan to curriculum development team to update curriculum and provide enhancements.

Jacksonville, Florida Area

Primary Responsibilities: Collaborate with CEO, President, Vice President, department managers, and subject matter experts to align training strategy and execution. Lead, manage, and coach training and support staff to develop and deliver training initiatives. Coach and support vendor partners and contractor owners, sales personnel, and administrators.* Analyzed, developed, and implemented department strategy and objectives. * Coached team in facilitation skills, development, design and implementation of on-line courses, prioritizing projects and assignments, development of technical and non-technical manuals, as well as conducted touch points to review progress and performance.* Evaluated the effectiveness of instructional programs, identified enhancements, and performed cost benefit analysis of outsourcing.* Led multiple, simultaneous projects ensuring timely deliveries.* Interpreted contracts to determine service level agreements and incorporated into training.* Established and maintained adherence with policies, procedures, and operating standards.* Developed surveys to evaluate the effectiveness of instructional programs.* Planed and administered an annual $500K budget.* Expanded training from one instructor-led event to multiple using on-line delivery (computer-based, and web-based), grew to 150 curriculum modules to support national audience of approximately 500 contractor business owners, sales personnel, and administrators.* Introduced a web-based meeting/training center and computer-based training which improved learning adoption and reduced the overall budget expense by $150K per year.* Researched and introduced an on-line learning management system (LMS) which stored learning documentation and enabled self-paced, participant learning.* Introduced a Customer Service series to improve communication and cross-pollination of best practices.

Jacksonville, Florida Area

Primary Responsibilities: Collaborate with President, Senior Vice President, Executive Committee, managers and supervisors to determine strategic direction for company-wide education. Manage, coach, and train instructors. Coach and evaluate technical subject matter expert facilitators. Plan, coordinate, schedule, monitor, and evaluate educational programs, processes, and curriculum.* Researched and introduced an on-line LMS which saved the company $15K.* Identified job competencies as the first step toward implementing a 360-degree competency analysis model* Led a team in creating and implementing standardized evaluations.* Established and facilitated new leadership workshops.* Implemented programs for front-line workers which increased communication and company best practices.* Created and implemented a team building workshop using Myers-Briggs Personality Type Indicator.* Coached team in developing, writing, and creating training material. Identified enhancements to existing course content, structure and design, and determined cost benefit of outsourcing.* Developed and implemented department strategy, objectives, and operating standards.* Evaluated the effectiveness of instructional programs, adopted, modified, or discontinued instructional methods and approaches based on performance. * Developed, revised, and evaluated training material.* Planned and managed an annual budget of $400K.

Jacksonville, Florida Area

Primary Responsibilities: Assist in growing and developing the national sales training department. Create and facilitate training events from basic to advanced using instructor-led and web-based delivery. Maintain strong relationships with national and district managers, regional directors, partners and outside consultants.* Designed, collected, organized, and evaluated feedback data on participant and program success, processes, and best practices to ensure effectiveness and alignment with corporate strategy. * Developed and facilitated instructor-led and web-based training for sales staff, managers, and leaders.* Grew training department from two training events to over fifty.* Established department methods, procedures, policies, operational standards, and best practices.* Provided facilities management.

Jacksonville, Florida Area

Primary Responsibilities: Facilitate training programs for employees across the north Florida market. Ensure compliance with federal, state and corporate guidelines.* Facilitated more than 20 programs to north Florida employees across multiple lines of business.* Trained, coached, and mentored peer Trainers.* Identified enhancements to course content and design to enhance learning retention and employee success.* Collaborated with Market to ensure compliance with Federal, State and corporate guidelines, consistency with corporate strategy, and training needs were met.

Morrow, Ga

Primary Responsibilities: Act as Assistant Department Chair. Assist in growing and implementing the Information Technology program (from one bachelor emphasis to five and from 240 students to 860).  * Monitored compliance and accreditation with policies, procedures, and standards as determined by the Board of Regents and Department of Technical and Adult Education. * Established, collaborated, and maintained liaisons with university administration, department heads, faculty, staff, students, and employers. * Provided career counseling, course advisement, and placement assistance to students.* Created and instructed senior-level and freshman-level courses to prepare students for in-field work. * Established and maintained adherence with department methods, procedures, policies, operational standards, and best practices.

Master Of Education (M.Ed.), Guidance And Counseling, 3.90

Bachelor Of Education (B.Ed.), Specific Learning Disabilities, 3.27

Associate Of Arts (A.A.)