Operation Manager
Current• Managing (support/review/tracking/coordination) daily operation issues • Provide support for tickets handled by operation teams during the whole lifecycle (incident, problem, change)• Take part/support in joined task-force calls• Customer calls (depending on customer and requirements)• Capacity management (Overview the environment with the operation (looking for the opportunity to reduction, or to increase capacity if needed)• Security management (admin account cleanup, patch, security updates, CU update, winaudit reports)• Check Service Requests from customers, calculate effort and help SDM to calculate price• Charging O2C/U2C (ILV, Forecast, constantly checking costs not included in OLA)• Service improvement (daily, process)• Asset management/configuration management, take care of own CIs follow modifications• To keep OLA up to date and signed• Take part in regular call with operation• Take part in SQUAD call• Take part in technical calls (architects, engineers, operation team)• SDM support• Managing (support/review/tracking/coordination) ad-hoc internal and/or customer requests• Planning / scheduling changes (maintenance; configuration changes, version control, etc.) take part on CAB, CCAB on demand• Supporting projects in operation • Support Risk management• Establish reporting according and defined in OLA/Deliver reports to customer/SDM and T-Systems management (operational, charging, SLA report etc.)• Risk Assessment (HAA) – standard in case an OPM/SC-OPM has high availability applications• Support Audit• Support during decommission/exit/handover projects with orders on OP and in SOM@SAP (check/monitor DOs)• Support Certificate management (depending on service)
