Lorayne Heath Email & Phone Number

Reading, England, United Kingdom

Reading, England, United Kingdom

Havant

In this position, I owned the responsibility for ensuring processes align with documented requirements, targets, SLAs, and OLAs. To do this effectively, I worked closely with other process owners to verify integration with overarching service management systems. I also oversaw the development and maintenance of IT business continuity plans and corresponding testing schedules. For major projects, I was charged with publishing schedules for lean process implementation and ascertaining achievement of recovery times and point objectives.

Havant

During this time, I provided leadership to management of a technical team responsible for supporting delivery of multiple internal, bespoke, and third party applications within a highly competitive market system. To do this effectively, I facilitated weekly meeting to realign team’s commitment to maintaining appropriate safeguards and security controls. I also recruited third-party IT resources to advance delivery of both regulatory and SSE projects.

Havant

Over the course of this tenure, I directed review of high priority or recurring incidents to understand impact on business processes and maintained solid partnerships with IT support teams to raise awareness of impacts to readily resolve issues.

Havant

• Service Desk Analyst • Communication Manager - Infrastructure project upgrade • Release Manager • Test Team Lead

Basingstoke, Portsmouth

• Customer Service Advisor • Customer Service Specialist – Complaints and usage enquiries • Call Centre Team Lead • Classroom Trainer