Google Operations

Responsibilities include acting as liaison between vendors and Microsoft business coordinating daily operations and vendor projects. Required to provide global partner services which are: onboarding, offboarding, M&A. Achievements Included:• Achieved operational stability within the Team and established trust between the various stakeholders.• Established an Escalation Management Framework within the Team & stabilised function. • Delivered an Operational Excellence assignment to improve internal Change Management Process • Introduced Lean Techniques (Kanban) to improve Offboarding Service & reduce cases by 50%

Primarily in Change Management, lead Launch/Release Manger responsible for scheduling, planning, launch scope coordination, compliance, reporting, resource coordination for Toll Gates & Stakeholder approval, communications, risk & issues management. Required to establish and own processes for successful Change Management releases.Achievements Include: • Successfully launched 8 complex projects per year, dedicated to improving internal processes.• Developed and owned a tailor-made repeatable process that delivered successful launches.• Developed a BPO version of the Microsoft ODLC (Operations Delivery Lifecycle) framework.

Responsibilities included leading a team of 25 System Integration experts in postpaid/prepaid Billing Systems and assigning to Global Projects, planning technology roadmaps, and managing budgets. Achievements Included:• Efficiently managed budget for 3 Cost Centres and achieved targeted cost recovery.• Acted as an advisor/collaborator to International Project Teams to ensure Resources were fit for projects.• Emphasis on coaching/mentoring whereby team members secured Ericsson internal certifications.• Transitioned to a virtualized way of working due to teams in different global locations.• Part of a Leadership team developing & driving strategy in a new Centre of Excellence environment.

Responsibilities included leading a team of 25 senior project managers delivering strategic 4G Rollouts. Responsible for recruiting, competence development, PMO Compliance & Strategy, KPI Management & Budgeting. Achievements Included:• Drove several strategic initiatives in EMEA as part of the wider leadership team.• Part of a leadership team involved in tactical Project Management resource planning on key assignments.• Implemented a series of pan European educational workshops pushed out to 300+ Project Managers.

Manager for a collective team of 45 (including Contracting staff). Responsibilities included Incident & Business Continuity Management, HW Capacity Management & Vendor Management. Achievements included:• Set up and reorganised 3 teams: Asset Management, Operations (Service Desk & Infrastructure) and a new PMO for special projects. e.g. Transformation, Infrastructure, Life Cycle Management. • Undertook an Operational Excellence Program with Hardware Supply Chain & stakeholder Approvals reducing lead times by 40% using Lean, Kanban & process improvement. • Stabilized IT Infrastructure CAPEX/OPEX budgets.

People Manager for 60 System Integration Engineers & Level 2 Support on Billing Solutions. Achievements included:• Established two new teams: BSS (Business Support Systems) & OSS (Operating Support Systems).• Principal driver/stakeholder of the Graduate Recruitment Program in South Africa during 2008/9

Various roles as a Systems Integration Customer Project Manager in the area of Revenue & Telecom Management. (BSS - Business Support Solutions). Traveled extensively working on projects in Sweden, Germany, Canada, Japan, and parts of Sub Sahara Africa for several years. Key roles were in Projects delivering MMS (Multimedia System) for Vodafone group and developing/delivering a MMS workshop which was presented to Global Customers.

Sysnet Global Solutions were specialists in high end computing. Role was sales/account management selling high end Silicon Graphic (SGI) Workstations & Digital Alpha Servers.