Lorcan Nagle Email & Phone Number

Dublin, County Dublin, Ireland

Navan, County Meath, Ireland

Citywest, Dublin

• Day to day management of Active Directory environment for a single-site office• Administration of call centre using Avaya Interaction Centre to manage users and queues• Administration of phone environment using Avaya Site Administrator• Administration of a file server with focus on folder size control and checking for unauthorised file types• Ensuring high availability of services, including testing emergency move to disaster recovery site and confirming regular copy of data from main site to DR.• Management of Exchange 2010 mail system• Backup management using Symantec Backup Exec• Physical management of on-site network assets• Hardware and software support for 250 customers on-site and 50 remote users, with a strong focus on meeting agreed targets, Incident resolution and Problem management.• Strong focus on company, client and operational security • Process management using ITIL framework• Process improvement using Six Sigma idology• Supported internally designed SharePoint sites which are administered by individual departments• Setup of PCs for new staff and upgrades for existing staff with a strong focus on asset management and stock level control• Management of mobile devices for staff including provisioning of new devices and liaison with supplier for technical/supply issues

Portlaoise; Dublin

Remote and on-site support for a wide range of small business clients, with a focus on cloud services.Full end-to-end support for client hardware and software, including PCs, Macs, smartphones and tablets.Migration of client infrastructure to cloud email and data systems, including Office 365 as well as other exchange/sharepoint-based third party vendors.

Completed MCSA Windows Server 2008 R2 course (6 months, full-time) and CCNA Routing and Switching (15 weeks, part-time) courses

Dublin

• Working as part of a team of 7, provided level 3 hardware and software support for 700 customers in 2 buildings and 2,000 remote users, with a strong focus on meeting agreed targets, incident resolution and problem management.• Data centre/comms room administraton, including hardware maintenance, and implementing software upgrades• Administration of a file server with focus on folder size control and checking for unauthorised file types• Operation of daily, weekly and monthly network backups via EMC networker• Printer administrator, including setup on print server, physical install, configuration for scan to email and RFID swipe to print• Liaison with off-site NOC for location, identification and resolution of virus, malware and security compliance issues• Logged issues, problems and changes for team using CAPA methodology• Strong focus on company, client and operational security • Process management using ITIL framework• Process improvement using Six Sigma ideology• Support of 2 scanners running internally developed scan to network application• Supported internally designed SharePoint sites which are administered by individual departments• Setup of PCs for new staff and upgrades for existing staff with a strong focus on asset management and stock level control• Management of mobile devices for staff including provisioning of new devices and liaison with supplier for technical/supply issues• Management of Lotus notes environment for shared databases

Navan, Co. Meath

• Provided full technical support on-site for approximately 500 customers in Navan town, and phone and email support for another 500 across county Meath• Set up PCs for new joiners, including creation of email accounts on Exchange server• Performed hardware maintenance on a fleet of 10 printers• Configured kiosk PCs and Citrix environments for Navan Library

Clonskeagh, Dublin

• First level phone and email support for 3,000 corporate customers around the world, notably in the UK, Manila and the US• Liaised with on-site desktop support team in the UK• Enabled access to restricted applications on customers’ local PCs• Active Directory administration

Swords, Co. Dublin

• Working for a high-profile client, overall 6,500 customer interactions per day across the team.• Handling of second level technical queries • Escalation of ‘hot calls’• Continuous assessment and administration for a team of 20 people

Swords, Dublin

• Handling first level calls and emails for a number of high-traffic clients. Average 60 client interactions per day.

Tallaght, Dublin

Ashbourne, Co. Meath

National Certificate, Computer Programming

Activities and Societies: Gaming society Computer society

Education record