Lorcan Nagle Email & Phone Number

Dublin, County Dublin, Ireland

Navan, County Meath, Ireland

Citywest, Dublin

• Day to day management of Active Directory environment for a single-site office
• Administration of call centre using Avaya Interaction Centre to manage users and queues
• Administration of phone environment using Avaya Site Administrator
• Administration of a file server with focus on folder size control and checking for unauthorised file types
• Ensuring high availability of services, including testing emergency move to disaster recovery site and confirming regular copy of data from main site to DR.
• Management of Exchange 2010 mail system

Portlaoise; Dublin

Remote and on-site support for a wide range of small business clients, with a focus on cloud services.Full end-to-end support for client hardware and software, including PCs, Macs, smartphones and tablets.Migration of client infrastructure to cloud email and data systems, including Office 365 as well as other exchange/sharepoint-based third party vendors.

Completed MCSA Windows Server 2008 R2 course (6 months, full-time) and CCNA Routing and Switching (15 weeks, part-time) courses

Dublin

• Working as part of a team of 7, provided level 3 hardware and software support for 700 customers in 2 buildings and 2,000 remote users, with a strong focus on meeting agreed targets, incident resolution and problem.
• Data centre/comms room administraton, including hardware maintenance, and implementing software upgrades
• Administration of a file server with focus on folder size control and checking for unauthorised file types
• Operation of daily, weekly and monthly network backups via EMC networker
• Printer administrator, including setup on print server, physical install, configuration for scan to email and RFID swipe to print
• Liaison with off-site NOC for location, identification and resolution of virus, malware and security compliance issues

Navan, Co. Meath

• Provided full technical support on-site for approximately 500 customers in Navan town, and phone and email support for another 500 across county Meath
• Set up PCs for new joiners, including creation of email accounts on Exchange server
• Performed hardware maintenance on a fleet of 10 printers
• Configured kiosk PCs and Citrix environments for Navan Library

Clonskeagh, Dublin

• First level phone and email support for 3,000 corporate customers around the world, notably in the UK, Manila and the US
• Liaised with on-site desktop support team in the UK
• Enabled access to restricted applications on customers’ local PCs
• Active Directory administration

Swords, Co. Dublin

• Working for a high-profile client, overall 6,500 customer interactions per day across the team.
• Handling of second level technical queries
• Escalation of ‘hot calls’
• Continuous assessment and administration for a team of 20 people

Swords, Dublin

• Handling first level calls and emails for a number of high-traffic clients. Average 60 client interactions per day.

Tallaght, Dublin

Ashbourne, Co. Meath

National Certificate, Computer Programming

Activities and Societies: Gaming society Computer society

Education record