• Increase cash flow by contacting customers regarding delinquent account status.• Effectively manage high-volume inbound and outbound customer calls.• Address and resolve customer product complaints empathetically and professionally.• Manage customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.• Achieve perfect scores on all phone monitors throughout tenure.• Recognized for identifying customer needs and presenting appropriate company products and services offerings.

Responsible for posting and recording customer cash, checks, and credit card payment transactions.Responsible for contacting businesses regarding past due invoices.Utilizes computerized accounting software programs (CMS, Excel, Word) to perform duties and responsibilities.Operates office equipment including personal computer, copiers, fax machines and 10-key calculator.

Responsible for creating and consolidating collection plans for a wide array of defaulted loans. Managed collection process on multiple delinquent accounts, and handled customer complaints. Educated customers on rights and responsibilities associated with their contracts.

Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.