Michelle Lord, Mba Email & Phone Number

Saint Paul, Mn, Us

Minneapolis, Minnesota, United States

I lead the product team in defining and executing the product vision, strategy, and roadmap for our Analytics offering at SPS -- one of our industry-leading supply chain solutions that help facilitate the strategic collaboration between retail trading partners. - I started as Product Manager in 2021 and was promoted to Manager in Dec 2022, where I lead a team of Product Owner and Product Design functions.- I lead the product team in defining and executing the product vision… Show more I lead the product team in defining and executing the product vision, strategy, and roadmap for our Analytics offering at SPS -- one of our industry-leading supply chain solutions that help facilitate the strategic collaboration between retail trading partners. - I started as Product Manager in 2021 and was promoted to Manager in Dec 2022, where I lead a team of Product Owner and Product Design functions.- I lead the product team in defining and executing the product vision, strategy, and roadmap. - I manage the entire product lifecycle, from ideation and requirements gathering to launch and post-launch optimization.- I partner and collaborate with internal stakeholders to drive better partnerships and alignment on investments, priorities, goals, and releases (including engineering, design, marketing, customer success, and sales functions).- I oversee a portfolio of three products, driving an average of 47% YOY revenue growth- In 2023, I drove a multi-quarter project that resulted in a 4x reduction in customer onboarding time- I conduct market research and competitive analysis to identify opportunities and threats, informing product decisions.- I also work to implement best practices and processes for Agile development methodologies, resulting in improved product delivery efficiency. Show less

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

In this role, I worked within SEI's Office of Employability and was responsible for testing, measuring success, and operationalizing products and initiatives that drove short-term and long-term ROI for students and alumni at Capella and Strayer Universities.Accomplishments include:- Managed testing, implementation, and reporting across 17 products and initiatives- Designed, developed, and managed 10+ reporting dashboards using diverse BI applications ex. Power BI, Smartsheets… Show more In this role, I worked within SEI's Office of Employability and was responsible for testing, measuring success, and operationalizing products and initiatives that drove short-term and long-term ROI for students and alumni at Capella and Strayer Universities.Accomplishments include:- Managed testing, implementation, and reporting across 17 products and initiatives- Designed, developed, and managed 10+ reporting dashboards using diverse BI applications ex. Power BI, Smartsheets, and Google Analytics. Results: Standardized reporting and data visualization tools that proved out pilot and operational success.- Designed and implemented new processes and systems that supported productivity, prioritization, documentation, data collection, and communication- Developed a qualitative survey process that informed the development and execution of 50+ qualitative surveys for pilots, strategic projects. Results: Gathered robust voice of customer insights that provided customer-centered project direction.- Managed enterprise-wide strategic initiatives to increase customer/user data collection in addition to providing high-value content for customers. Responsibilities included managing internal steering committees, developing a communication strategy, and sharing updates with vendor and key stakeholders. Show less

Greater Minneapolis-St. Paul Area

As a Product Manager, I managed product development, optimization, and growth strategies for Capella's College of Business, Technology, Public Service, and Psychology. I worked in close collaboration with academic leaders, marketing, UX/Dev, and operations teams to drive growth, retention, and refresh go-to-market strategies for direct and digital communications.Accomplishments and Results: - Developed and implemented a value proposition refresh process used across all Capella… Show more As a Product Manager, I managed product development, optimization, and growth strategies for Capella's College of Business, Technology, Public Service, and Psychology. I worked in close collaboration with academic leaders, marketing, UX/Dev, and operations teams to drive growth, retention, and refresh go-to-market strategies for direct and digital communications.Accomplishments and Results: - Developed and implemented a value proposition refresh process used across all Capella University degree programs. Results: Equipped B2B/B2C sales teams and marketing partners with differentiating product information.- Developed and implemented a new voice-of-customer process. Results: Improved customer experience and outcomes of students enrolled in Public Service Masters/Doctoral degrees in their first year. Results led to an increase in retention by 10%.- Led cross-functional project that enabled IT, students to earn industry-recognized certifications while enrolled in their degree program. Results: Cost savings of the project > $100,000.- Supported external market analysis of primary competitors that informed Capella University's 5-year degree program pricing strategy. - Developed product backlog dashboard. Results: Provided easy access to information that informed product team prioritization and roadmaps.- Developed a content marketing strategy to demonstrate academic thought leadership and expertise at Capella. Show less

Greater Minneapolis-St. Paul Area

I was hired in June 2015 as an Associate Quality Analyst and promoted to Quality Analyst in September 2016. The position led coaching, training, and compliance support for Capella University's sales and customer success teams. I ensured communication quality and accuracy when selling Capella degree programs to prospects in addition to supporting marketing and operations teams with special projects and initiatives. Accomplishments included:- Redesigned internal onboarding for Capella's… Show more I was hired in June 2015 as an Associate Quality Analyst and promoted to Quality Analyst in September 2016. The position led coaching, training, and compliance support for Capella University's sales and customer success teams. I ensured communication quality and accuracy when selling Capella degree programs to prospects in addition to supporting marketing and operations teams with special projects and initiatives. Accomplishments included:- Redesigned internal onboarding for Capella's 170+ employee sales department based on department priorities and adult learning research. Results: Increased satisfaction, streamlined delivery, a greater understanding of employee expectations- Optimized sales job aids, templates, and standards of practice based on market research and employee satisfaction surveys to enhance employee learning and development- Completed stretch role with the 1 to 1 Marketing team that involved identifying customer challenges during the admissions process. Results: Consulted on direct marketing campaigns focused on student financing and student orientation- Recommended coaching and training to sales leadership based on customer survey trends from throughout the admissions process. Results: Increased transparency for leadership on their teams' performance and proactively capturing customer challenges. Show less

Greater Minneapolis-St. Paul Area

- Reviewed customer-facing chats and email in advising and enrollment and report prospect and learner experience data and trends to internal and external customers.- Reviewed and updated sales and customer success training aids, templates, and standards of practice.-Recommend training topics and materials to support training to sales and customer success teams on current and new programs, policies, and procedures.- Identified opportunities to collaborate with other departments… Show more - Reviewed customer-facing chats and email in advising and enrollment and report prospect and learner experience data and trends to internal and external customers.- Reviewed and updated sales and customer success training aids, templates, and standards of practice.-Recommend training topics and materials to support training to sales and customer success teams on current and new programs, policies, and procedures.- Identified opportunities to collaborate with other departments within the organization to ensure a consistent, compliant, and positive customer service experience.- Ensured a high quality internal and external customer service. Investigated customer issues and complaints- Analyzed communication data trends against brand standards to ensure high-quality service and made recommendations to leadership based on findings- Completed root cause analysis and make recommendations for improvement and training. Show less

Saint Paul, Mn

I began as a Development Intern in September 2013 and was hired on as a part-time Data Analyst after completing the program. As of July 1, 2014 I was brought on as a full time employee as Development Ops and Membership Assistant. My responsibilities included:+ Assist in the maintenance of CRM donor database+ Assist primarily with annual campaign goal for the organization's operating budget with secondary responsibility to endowments and major gifts+ Assist with new CRM… Show more I began as a Development Intern in September 2013 and was hired on as a part-time Data Analyst after completing the program. As of July 1, 2014 I was brought on as a full time employee as Development Ops and Membership Assistant. My responsibilities included:+ Assist in the maintenance of CRM donor database+ Assist primarily with annual campaign goal for the organization's operating budget with secondary responsibility to endowments and major gifts+ Assist with new CRM conversion+ Aiding in planning and execution of exclusive donor events including logistics, day - of execution, and working with donors+ Researching ways to expand MNHS donor base, primarily among Millennials+ Helping develop new processes for gift acknowledgments and campaigns for member/donor materials to improve turnaround time+ Process monetary donations, member fees both over the phone and via mail+ Produce gift acknowledgments, monthly membership solicitations, and annual gift solicitations+ Serve as department IT Coordinator Show less

Minneapolis, Mn

In this role, I was the product owner responsible for the launch of an online learning management program for Dunn Bros Coffee, to help franchise owners and their employees provide a consistent customer experience across the 100+ national store locations. The project involved building the user story, vendor management, content creation, video/audio editing, assessment creation, uploading resources and communicating updates with stakeholders were all part of this project. Other tasks… Show more In this role, I was the product owner responsible for the launch of an online learning management program for Dunn Bros Coffee, to help franchise owners and their employees provide a consistent customer experience across the 100+ national store locations. The project involved building the user story, vendor management, content creation, video/audio editing, assessment creation, uploading resources and communicating updates with stakeholders were all part of this project. Other tasks included:+ Creating franchise-specific vouchers and specials+ Maintaining internal franchisee resources i.e. distribution/nutrition details and product information Show less

Eden Prairie, Minnetonka, Duluth And Sw Minneapolis

Dunn Bros Coffee is a franchise-run company with over 100 locations around the US. Working for them gave me exposed me to the benefits and challenges of running a small business. I was able to build crucial social and communication skills and the ability to think on my feet under pressure. Taking on shift-lead responsibilities was a natural progression as my experience grew. Other duties included:+ Being responsible for coffee and food preparation, monetary transactions and balancing… Show more Dunn Bros Coffee is a franchise-run company with over 100 locations around the US. Working for them gave me exposed me to the benefits and challenges of running a small business. I was able to build crucial social and communication skills and the ability to think on my feet under pressure. Taking on shift-lead responsibilities was a natural progression as my experience grew. Other duties included:+ Being responsible for coffee and food preparation, monetary transactions and balancing tills+ Customer Service: high efficiency, good communication skills, engaging+ Training new employees+ Successfully balancing job with university work and commitments+ Having extensive product knowledge on in-house roasted coffee beans; highest sales in MN+ Gaining small business and franchise management experience Show less

Duluth, Minnesota Area

I searched for this internship position at the DAI to gain experience in the area of Development and Fundraising. The small 4 staff person group allowed for optimal chances to gain experience in a museum/gallery setting. My tasks included:+ Serving current members and helping to grow membership base of the Duluth Art Institute+ Event Planning and execution including the major Spring event, Steampunk Spectacular which included an art exhibit, an artist emporium, a fashion show and live… Show more I searched for this internship position at the DAI to gain experience in the area of Development and Fundraising. The small 4 staff person group allowed for optimal chances to gain experience in a museum/gallery setting. My tasks included:+ Serving current members and helping to grow membership base of the Duluth Art Institute+ Event Planning and execution including the major Spring event, Steampunk Spectacular which included an art exhibit, an artist emporium, a fashion show and live music+ Assisting in facilitating gallery openings (food, drink and materials prep)+ Offering input for student oriented outreach in Duluth, MN+ Building community connections with artists and art-based event organizers+ Assisting with workshops and education based sessions+ Assisting with recording podcasts and interviewing exhibiting artists+ Organizing and executed a t-shirt design contest for the Steampunk Spectacular event. I used social media platforms to promote and engage student audiences.+ Making phone calls on behalf Executive Director; calling donors for information; organizing meetings with partnering companies Show less

Duluth, Minnesota

Various tasks completed throughout the summer involved:+ Archiving artist information for museum profiles+ Compiling research for local artists for online database+ Editing exhibition catalog materials+ Helping to promote interest in gallery within student body+ Myself and the two other interns I worked with also put together a proposal for a 70's themed movie night to correlate with the 70's era rock posters exhibit on display at the time. Our goal was to get new faces… Show more Various tasks completed throughout the summer involved:+ Archiving artist information for museum profiles+ Compiling research for local artists for online database+ Editing exhibition catalog materials+ Helping to promote interest in gallery within student body+ Myself and the two other interns I worked with also put together a proposal for a 70's themed movie night to correlate with the 70's era rock posters exhibit on display at the time. Our goal was to get new faces into the museum from within the student body. Show less

Birmingham, United Kingdom

During my time abroad in Birmingham, England, I was able to work part-time with the Director with various projects and tasks associated with the program. These jobs included:+ Compiling field trip materials and organizing group activities+ Buying necessary items and materials for students and faculty as needed+ Assisting Director with budget and monetary documentation for program+ Helping host University officials and faculty that were involved with the UMD program+… Show more During my time abroad in Birmingham, England, I was able to work part-time with the Director with various projects and tasks associated with the program. These jobs included:+ Compiling field trip materials and organizing group activities+ Buying necessary items and materials for students and faculty as needed+ Assisting Director with budget and monetary documentation for program+ Helping host University officials and faculty that were involved with the UMD program+ Collected needed documents and information from American students when needed for trips or activities Show less

Master Of Business Administration - Mba

French Language And Literature

As part of my undergraduate minor requirements, I studied at the La Sorbonne Universite in Paris. I successfully passed the required.

England Exchange Programme

I spent a year abroad in Birmingham, England completing the general education credits required for my bachelor's degree. I also worked.

Bachelor Of Arts (B.A.), Art History, Criticism And Conservation

Activities and Societies: Secretary for the Art History Symposium; UMD French Club; QASU