Lore Griffin Email & Phone Number

Atlanta

• Worked with clients to analyze computing and network needs and installed appropriate solutions within budget. • Provided senior technical support to both in-house staff and user departments for all network applications. • Developed organizational change management strategies.• Identified "bottlenecks" and implemented new and improved processes and policies.• Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.• Tracked, analyzed and interpreted trends in EDI data.• Documented process flows and developed requirements for functional improvements and enhancements.• Resolved product issues related to external customers.• Coordinated all department functions for team of 12 employees.• Verified and logged in deadlines for responding to daily inquiries.• Mapping translation of partner EDI requirements.• Completing scripts to ensure proper database mapping.• Trainer for Project Managers and EDI Developers.• Development of customer EDI documents via Tradacoms, X12, EDIFACT, IDOCS, XML and text formats.• Responsible for ticket management of issues logged to ensure prompt attention and resolution.

Alpharetta Georgia

• Monthly reporting of EDI billing completion.• Generated monthly customer billing and reports utilizing SQL and AS400.• Led cross-functional teams to analyze and understand the operational compliance with electrical/water billing.• Documented process flows and developed requirements for EDI setup.• Served as point of contact regarding customer inquiries of monthly billing.• Coordinated all department functions for team of 25 employees.• Verified and logged in deadlines for responding to daily inquiries.• Monitored and responded to CMS tickets based on priorities grouping.• Resolved mapping issues related to customer systems.• Development of customer EDI documents via Tradacoms, X12, EDIFACT, IDOCS, XML and text formats.

Atlanta

• Reduced organizational operating costs by 80% by streamlining processes related to on-time delivery.• Identified "bottlenecks" and implemented new and improved processes and policies.• Conducted activity-based analysis of business processes and made recommendations based on the findings.• Manipulated data using pivot tables, pivot charts and macros.• Elicited stakeholder feedback and input through interviews and surveys.• Identified process boundaries and determined opportunities to automate processes and functions.• Defined the scope and goal of new projects, including reverse logistics, EDI and customer compliance.• Maintained up-to-date knowledge of partner policies regarding payments and returns.• Organized weekly sales reports for the sales department to track product success.• Verified that information in the computer system was up-to-date and accurate.• Identified and resolved system and account issues.• Negotiated contracts with outside providers to minimize costs to the company and customers.• Resolved problems for customers, warehouses and carriers.• Coordinated returns between origin and interim transportation departments.• Monitored shipments to guarantee on-time delivery.• Completed all necessary customs documents and other paperwork.• Defined project deliverables and monitored status of tasks.• Collaborated with cross-functional teams to draft project schedules and plans.• Monitored team progress and enforced deadlines.• Served as the single point of contact for project scheduling and changes.• Responsible for all EDI setup and maintained.• Identified new EDI processes and procedures• Development of customer EDI documents via Tradacoms, X12, EDIFACT, IDOCS, XML and text formats.

Atlanta Georgia

• Drafted action plans and led meetings with department executives to review project status and proposed changes.• Collaborated with cross-functional teams to meet project needs.• Monitored team progress and enforced deadlines related to return processing and credit posting.• Executed accounts receivable reporting enhancements and reconciliation procedures.• Documented process flows and developed requirements for functional improvements and enhancements to return material processing.• Managed projects and served as primary liaison between corporate finance and the distribution center.• Successfully managed the return processing activities of additional teams in three locations.• Resolved customer questions, issues and complaints related to returns and EDI processing• Developed rapport with the customer base by handling difficult issues with professionalism.• Negotiated contracts with outside providers to minimize costs to the company and customers.• Reconciled daily inventory in Yantra for refurbish SKUs.• Resolved problems for customers, warehouses and carriers.• Coordinated returns between origin and interim transportation departments.• Oversaw special orders and after-hours, urgent shipping jobs.• Developed first returns center tracking though MS Access.• Served on a team to implement EDI setup and processes.• Reduced chargeback cost 80% by implementing procedures to accurately capture types of chargebacks.• Developed all training materials that were used in company for returns, EDI and customer service.• Point of contact to corporate security related to scrap material processing and reporting.• Identified processing errors with EDI order processing and AR upload of customer credits.• Development of customer EDI documents via Tradacoms, X12, EDIFACT, IDOCS, XML and text formats.