Lore Keith Email & Phone Number

El Paso, Tx, Us

El Paso, Texas Area

ObjectivesDedicated customer service professional with 10+ years’ management experience in a fast-paced environment seeking an opportunity in a team-orientated environment where I can continue to learn. Skills Customer Service Retail sales and service Wireless sales and service Collections support Entertainment sales (television)  Technical support Billing support Domestic phone (Sales and Service) • Team Building• Recovery Planning • Sales/Marketing • Public Speaking• BPO Vender Call Center Management• Commence new lines of business• Conclusion process of lines of businessExperience• Determined project goals and prepared project completion schedules. • Established quality standards for each assigned project. • Tracked project progress and presented regular reports to clients. • Monitored client programs and identified potential risks. • Designed mitigation plans and implemented quality assurance procedures. • Ensured that all project timelines were met in accordance with client specifications. • Managed client communications with timely responses to emails, phone calls, etc. • Efficiently resolved client issues. • Development of staff to grow and succeed with company. • Create a fun and inviting atmosphere for employees to enjoy their work environment. • Ensure most profit is made by stream lining process. • Root cause analysis based of key performance indicators, create action plan based of findings.