Lore Martin Email & Phone Number

Berkeley, California

Revenue Cycle Billing Specialist Manage day-to-day insurance billing processes and procedures • Navigate insurance payer websites to determine eligibility and benefit information, and research claims. Identify payments and denial information.• Research, identify and correct insurance billing issues on individual claims• Monitor account aging reports, insurance denial trends, identify billing errors. Design and implement procedures to overcome them. • Post insurance payments and reconcile member accounts• Experience with Office Ally, Next Step Solutions, Trizetto and Athena medical billing systemsSupport Revenue Cycle Managers • Supervise and monitoring workflows• Provide on-going training and direction to co-workersOperations Coordinator• Using an EHR system, enter member demographic information, check members in and out, collect co-pays.• Verify patient insurance benefits via payor websites and phone calls and obtain insurance authorization.• Answer phones and emails, make and reschedule appointments

Costa Mesa, Ca

Family Support Services-Provider Contracts• Assisted Provider Technicians in scheduling/rescheduling appointments and sending out enrollment packets for provider orientations/enrollment. • File Set Up and Data Entry for new and reactivated providers• Obtained and entered Non-Op/Holiday Calendars from providers• Tracked expiring provider contracts, prepared and send out new contracts and upon return from provider, sent file to purchasing department for update.• Sent out Rate Expiration Letters to providers• Pulled files, filed documents and letters and rearranged file cabinets to provide and maximize space for current and new files.• Assisted Family Services department in creating new files and sending out monthly invoices for childcare payments.

Santa Ana, Ca

Short term contractor position.• Prepared all the necessary paperwork, files and binders for site visit with the Board of Nursing. Corresponded with various department associates to obtain necessary documentation. • Sorted and updated faculty list. Complied faculty profiles for instructors and clinical coaches. Prepared BRN Faculty Approval Forms for new faculty and prepared forms to retire faculty no longer in use.• Communicated weekly with lab faculty confirming current assignment dates. Distributed and kept track of security badges for all on site employees.• Receive and document package deliveries, corresponded with various vendors, inventoried office, cleaning and lab supplies. • Assisted in the preparation for an educational conference by collecting presenters’ profiles and power point presentations. Prepared certificates for attendees documenting continuing education credit hours.

Tustin, Ca

• Performed general administrative, secretarial, and clerical assistance duties. Organized work load in an effective manner with the ability to work with limited supervision.• Provided phone coverage answering 20-30 calls daily as well as greeting walk-ins in order to assist students in the registration process for the college’s Community Services, Emeritus and Kids 4 College programs. Guided customers in navigating the web-site to locate the class schedule application for enrollment and class location. Took credit card payments over the phone and post payments made by check.• Aided the department in the production of the schedule of classes by proofreading and providing feedback of the current schedule of classes in an effort to improve the overall content thus creating a customer friendly publication.

Irvine, Ca

• Created and maintained class rosters, tracked and administered assignments to online learners throughout their education program utilizing Summit and Compliance Wire education systems. • Coordinated and published team’s calendar on SharePoint. Sent correspondence via email to clinical site managers and students. • Proofread, edited and matched reference materials for educational materials to be approved for publication on company’s EOS system.• Navigated Ariba to order supplies and pay vendors. Cleaned and organized supply closet. • Assembled training manuals and prepared and shipped packages.

Irvine,Ca

• Managed case load of 900-1000 current and graduate students by assisting them with creating and altering their resume and LinkedIn profiles, writing cover letters and obtaining letters of recommendation from faculty.• Conducted interview technique and salary negotiation seminars for current students• Sourced, screened and nurtured employer relationships through cold calling, on-site visits and navigating job search sites resulting in a robust pool of job possibilities for graduating students. • Collaborated with employers to understand their hiring needs and goals and matched up graduate students who met their criteria.• Tracked graduate student’s employment in order to obtain and document employment verifications according to state and accreditation compliance standards.

Lake Forest, Ca

• Connected either on the phone, on the internet or in person with individuals interested in enrolling in an education program. Gathered appropriate documents needed to qualify them for admission. Conducted placement testing. Helped them complete the necessary paper work.• Collected tuition fees and maintained student accounts.• Maintained student records such as; actual paper files and data base entries. • Maintained students' grades reports and produced transcripts• Aided graduate students job placement• Maintained all necessary documentation for compliance with government and national accreditation boards.• As office manager- ordered supplies, managed janitorial workers, made appointments with vendors as well as for the director.

Lake Forest, Ca

• Instrumental in the opening of a private postsecondary school for training Veterinary Technicians. Established the administrative office and the procedures for the running of the school following the guidelines and regulations of the Bureau of Private and Postsecondary Education and later ppdated all documents as necessary to obtain and maintain accreditation through ABHES. Daily responsibilities:• Admissions duties: Initiated contact with potential students. Conducted application appointments and administered placement testing. Completed all enrollment paperwork with applicants.• Registrar duties: Entered new student’s information onto database. Prepared and maintained grade transcripts. • Provided job placement services. Assisted students with developing a resume and gave job search and interview advice. • Set up externships and maintained contact information for animal hospitals Southern California.• Maintained inventory of office supplies and textbook orders.• Maintained student tuition accounts and posted tuition payments.

Santa Ana, Ca

• Cared for sick and injured elementary children and staff members. • Maintained health and attendance records.• Dispensed medications and maintained medication logs.

Garden Grove, Ca

• Maintained health records of students. • Maintained emergency contact for students.• Provided first aide to students.

Fountain Valley, Ca

• Showed patients to exam rooms • Drew blood and ran lab tests.• Prepared and filed insurance claims.• Answered phones and scheduled appointments. • Took payments and entered insurance payments.

Bachelor'S Degree, Psychology

Associate Of Science, Psychology

Activities and Societies: As part of my course load, took courses in sign language.