Manage projects of direct mail marketers and ensure client expectations are met. Review all major deliverables and project specifications enforcing quality controls standards for processing accuracy. Interpret written and verbal instructions and translate to internal workflow for programmers. Oversee project team and maintain continuous knowledge of project status. Identify potential issues and/or opportunities within or related to the project. Educate on processing results by articulating reports and data output. Communicate with client's letter shops regarding deliverables, file layouts and formats. Provide team support, cross train, and collaborate with other departments to meet complex processing needs of clients.• Manage organization's 2nd largest account. Increased revenue by 5% by implementing additional custom processing to eliminate duplicate customers in database, resulting in less mailing expenses and increased marketing segmentation. • Streamlined process flow reducing the turn around from 7 to 5 business days.• Implemented documentation overview of all my clients for effective account representative turnover and support.• Analyzed process flow of the department and recommended best practices while implementing corporate standard operating procedures.

Provided non-denominational spiritual care services to terminally ill patients, their families and caregivers by assessing their spiritual needs. Developed and implemented a spiritual care plan in collaboration with Odyssey's Interdisciplinary Team which consists of Physicians, Nurses, Social Workers and CNA's. Documented all patient visits and calls, updated charts as needed. Provided consultation, support, counsel and guidance. Enforced corporate policies and procedures to ensure compliance. • Increased company's outreach/marketing to faith-based organizations by networking with community Pastors and Clergy. • Assisted Bereavement Coordinator in planning bi-annual bereavement ceremonies for patient families• Alleviated stress and assisted families in moving forward by providing resources and guidance for funeral planning, grief counsel and support.• Strengthened Interdisciplinary Team of Hospice philosophy and provided educational guidance on the importance of their service to patients at the end of life.

Supported end-users in maintaining and targeting their customers and prospects using the campaign management tool. Monitored and executed campaign processes, fulfillment and output. Set up end-users for campaign tool access. Generated counts and assisted with report analysis. Trouble-shoot and resolved processing conflicts.• Fulfilled Protagona Training Courses to manage and oversee the campaign tool.

Coordinated and managed file receipt with clients, vendors, and internal teams for source file management. Verified input and output counts, monitored data processing jobs ensuring compliance with quality assurance procedures. Communicated with clients regarding process workflows, reports and output. Delivered campaign output information to clients or vendors through secure data processing platforms. • Developed computer knowledge and skills in transferring confidential information through secured web platforms. • Accomplished and developed team building skills.