Loredana C. Email & Phone Number

Antibes, Provence-Alpes-Côte d'Azur, France

• Assess credit risk, make recommendations and set credit limits according to defined procedures (including order blocking/holding)
• Ensure reporting on the aged balance of receivables with emphasis on assigned markets
• Manage country-specific payments, collection requirements and collection procedures
• Provide recommendations to the cash recovery team on how to minimize DSO, credit exposure and write-off risk.

• Research, extract, analyze, review, and validate customer data
• Proactively improve the quality of company reporting.
• Interact with key business functions (Support, Data Governance, Finance, and Customer Service) as part of research and analysis of customer data.
• Develop and present proposals and analysis as assigned to worldwide senior and executive management teams.

• Working within guidelines and reports to the EMEA Credit Manager raising and reportingissues as identified
• Managed one of the largest markets in the software industry (including largest accounts) and often reaching targets
• Obtaining sufficient information to assess the credit worthiness of new and existing customers
• Reconciling AR balances - undertaking complex reconciliations, and compiling documentation for legal action
• Worked closely with the sales and order processing team and implemented new processes for a more organized process
• Learned the roles of the other team members to help reach department goals

• Interpreting data pack (Access) to take appropriate action to maximize case fill rate
• Integrity in the use of rejection reason codes assigned to orders to ensure that we are aligned with customer KPIs
• To work closely with other members of the Collaboration Team and the Centralised Team as well as the Associate Manager to provide oustanding service to all customers
• Root cause analysis & recommendation of solutions to prevent recurrence
• Ensure compliance and Audit readiness
• Accurate set up of material determination table in SAP to facilitate accurate processing of customer orders

• Proactively resolving escalated queries relating to Order Processing, Reject Resolution, Auto Renewal and new products/processes - within agreed timescales using SAP
• Management of 'exceptions' created during Sales/Fulfillment process
• Interaction with Customers, Sales and off-shore teams to resolve above queries via telephony and email.
• Providing feedback to off-shore operations through quality conference calls and KPI reporting.
• Processing of late orders from all Sales channels to ensure customer requirements are met and revenue opportunities are maximized.
• Identify and implement innovative ways to improve processes for the benefit of both the business and the customer.

• Effectively manage the accounts
• Identify and assess customer needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Ensuring good communication with the clients/ business parties
• Manage, place and invoice the orders
• Collecting the payments from the engineers/ Gas companies