- Coordinating service and product delivery (resource allocation, SLA)- Release management- Processes improvement in order to meet company goals and QA aims- Coordinating IT infrastructure operations, including information security- Compliance and internal audit coordination- Insuring effective and efficient knowledge transfer - Managing qualitative and quantitative staffing and competence management- Directly managed the QA team (including manual testing… Show more - Coordinating service and product delivery (resource allocation, SLA)- Release management- Processes improvement in order to meet company goals and QA aims- Coordinating IT infrastructure operations, including information security- Compliance and internal audit coordination- Insuring effective and efficient knowledge transfer - Managing qualitative and quantitative staffing and competence management- Directly managed the QA team (including manual testing, automation testing) Show less

- Business process's audit- Project audit- Company representative for external certifications and audits

- Managing education software department (involves software analysis, software development, customer support, presales for UMS)- Managing budgets focusing on KPIs

- Developing service dept capabilities in order to give quality services to the clients and meet contractual terms;- Managing software support actvities (helpdesk level 1, 2 ,3)- Managing software develpoment actvities based on change requests or specific projects (proprietary Java based solutions; SAP All-in-One)- Ensuring that appropriately skilled and trained resources are available according to contractual terms - Supporting the implementation of Agile Scrum methodology-… Show more - Developing service dept capabilities in order to give quality services to the clients and meet contractual terms;- Managing software support actvities (helpdesk level 1, 2 ,3)- Managing software develpoment actvities based on change requests or specific projects (proprietary Java based solutions; SAP All-in-One)- Ensuring that appropriately skilled and trained resources are available according to contractual terms - Supporting the implementation of Agile Scrum methodology- Implementing ITIL standards (incipient)- Achieving customer satisfaction and financial goals of the company- Managing contracts- Managing budgets Show less

(later a Xerox Company)- Developing the service center capabilities in order to give quality services to the clients and meet contractual terms; - Managing acquisitions, logistics, marketing processes due to the fast grow of the company - Managing directly HR (recruiting, contract management, training, internal policies)- Budgets and forecasts; - Special projects management - examples: Project manager for a PHARE project, starting-up IT helpdesk (turn key solution) for… Show more (later a Xerox Company)- Developing the service center capabilities in order to give quality services to the clients and meet contractual terms; - Managing acquisitions, logistics, marketing processes due to the fast grow of the company - Managing directly HR (recruiting, contract management, training, internal policies)- Budgets and forecasts; - Special projects management - examples: Project manager for a PHARE project, starting-up IT helpdesk (turn key solution) for multinational IT companies, etc. Show less

- Managing special projects for our international clients (e.g. start-ups)- Managing aquisitions - evaluating the company needs, screening the potential suppliers, comparative analysis, cost analysis, contract negotiation, ordering goods and services, delivery checking, managing imports or exports;

- Starting-up the sales activities for Romania related to the contact center services (training sales personnel, resource management, also direct sales); - Prospecting the market, contacting potential clients, demonstrating the solutions, negotiating the contracts; - Assistance for international markets in releated activities.

- General management - Mangining several software development projects (client requirements analysis, preliminary design for solution, management of resources for detailed analysis and implementation, final acceptance coordination)- Acting as business analyst for software development projects (document management, material management, CRM, ERP)- Budgeting projects (including negotiation with Romanian Banks, Leasing companies, insurance companies)- Coordinating biding activities… Show more - General management - Mangining several software development projects (client requirements analysis, preliminary design for solution, management of resources for detailed analysis and implementation, final acceptance coordination)- Acting as business analyst for software development projects (document management, material management, CRM, ERP)- Budgeting projects (including negotiation with Romanian Banks, Leasing companies, insurance companies)- Coordinating biding activities in international acquisition process (documentation, financial proposal, etc.) - Evaluating the training needs, planning the training, developing the content, creating course support, giving training to commercial teams and evaluating training results- Managing marketing and PR Show less