Loredana Sotir Email & Phone Number

Edinburgh, GB

United Kingdom

Issue Employment Contracts, liaising with Recruitment, HR, and Legal teams as requiredMaintaining and updating various internal systemsProviding support to our talent acquisition teamReportingPractice callsScrum callsDashboard analysis

Reading, United Kingdom

• AnalystReporting and analysing dataMonitoring of SLA and KPI metrics to measure team performance;Management of BI Reporting toolsProduction of Executive and Stakeholder statistical metricsParticipated and supported.
• Project ManagementManagement of operational ProgramsSenior member of project team for ad-hoc programsSystem testing and trainings
• Process ManagementReview and enhancement of operational processesProduction of operational process guidesMeasurement and monitoring of operational processesReview and finalize business documentation of the team.

Bucharest, Romania

• Coordinate the Partner Opportunity Registration team of managers to properly achieve targets, ensure compliance and accuracy;
• Act as back-up (1yr) for EMEA Senior Manager for Partner Opportunity Registration program team;
• Serve as a liaison throughout territory between Oracle Regional Alliance & Channels and Regional Sales; Ensure compliance with Oracle’s business practices and policies;
• Built a strong relationship & worked closely with all stakeholders to ensure the progress of all projects is understood and communicated;
• Revise Partner Opportunity Registration program policy to address new Oracle initiatives and opportunities;
• Drive achievement of specified metrics around Partner Opportunity Registration program adoption, utilization, and success within the Partner Opportunity Registration program manager’s territory;

Verifies the accuracy of data contained in the dashboard;Weekly process of creating, updating of product prices through internal systems; Processing requests in a timely manner as agreed with Sales Organization across EMEA; Weekly calls with sales representatives;Submits and processes requests that are coming from third parties ensuring the agreed time.

Responsible for post sales activities including Contract management; Dispute management; Invoicing; Month End Closure Activities; Customer Data Management; Renewal; Sales Compensation activities and Reporting;Updating training materials for entire EMEA team- creating the entire process documentation;Work together with Credit & Collection team to make sure.

Prague, The Capital, Czech Republic

Helping the call centre representatives with closing deals that involved more difficult clients; Resolving the problematic deals and conflicts between clients and company; Involvement in different projects regarding the Romanian team and Bucharest site activity (mystery call shopping; audit of closed deals);Answering the incoming calls with promptitude.

Lugera&Makler - Vodafone Romania; Client Service Department;Maintaining the relation between clients and service department;Dealing with complaints, requests or demands coming from the Vodafone customers; handling around 500 inquiries per month; Helping Vodafone Resellers with D.O.A. units issues;Maintaining the relation between clients and service.