Loredana Sotir Email & Phone Number

Edinburgh, Gb

Edinburgh, Gb

United Kingdom

Issue Employment Contracts, liaising with Recruitment, HR, and Legal teams as requiredMaintaining and updating various internal systemsProviding support to our talent acquisition teamReportingPractice callsScrum callsDashboard analysis

Reading, United Kingdom

• AnalystReporting and analysing dataMonitoring of SLA and KPI metrics to measure team performance;Management of BI Reporting toolsProduction of Executive and Stakeholder statistical metricsParticipated and supported regional management meetings relating to business initiatives;• Project ManagementManagement of operational ProgramsSenior member of project team for ad-hoc programsSystem testing and trainings• Process ManagementReview and enhancement of operational processesProduction of operational process guidesMeasurement and monitoring of operational processesReview and finalize business documentation of the team processes Maintained internal pages updates and all process documents related to the business initiatives;

Bucharest, Romania

• Coordinate the Partner Opportunity Registration team of managers to properly achieve targets, ensure compliance and accuracy; • Act as back-up (1yr) for EMEA Senior Manager for Partner Opportunity Registration program team;• Serve as a liaison throughout territory between Oracle Regional Alliance & Channels and Regional Sales; Ensure compliance with Oracle’s business practices and policies;• Built a strong relationship & worked closely with all stakeholders to ensure the progress of all projects is understood and communicated;• Revise Partner Opportunity Registration program policy to address new Oracle initiatives and opportunities; • Drive achievement of specified metrics around Partner Opportunity Registration program adoption, utilization, and success within the Partner Opportunity Registration program manager’s territory;• Promoted company’s Partner Opportunity Registration Program through ongoing training, both internally and externally;• Attend Oracle Partner events in order to deliver live Demos and assistance to the partners in every situation build the network and assure that the Partner Opportunity Registration program is well known amongst partner community;• Operational activities (Hiring, Updating of records in the system for the entire team, Appraisals, Timecards, Trainings, Expense reporting);• Managed team resources in order to support weekly and quarterly management reviews • Created a positive work environment where all team members could contribute their best work. 0% employee turnover and significantly increased productivity by introducing performance management system.• Participating in all UAT testing processes for the newly implemented systems; Suggest enhancements and new processes in order to automate the process flow or to help Oracle partners in their Partner Opportunity Registration program experience;

Verifies the accuracy of data contained in the dashboard;Weekly process of creating, updating of product prices through internal systems; Processing requests in a timely manner as agreed with Sales Organization across EMEA ; Weekly calls with sales representatives;Submits and processes requests that are coming from third parties ensuring the agreed time frame.Process and coordinates standard and non-standard requests; Creates, documents and optimizes operational processes across EMEA;Ensuring close cooperation and providing support to other teams (global);Documenting training materials;

Responsible for post sales activities including Contract management; Dispute management; Invoicing; Month End Closure Activities; Customer Data Management; Renewal; Sales Compensation activities and Reporting;Updating training materials for entire EMEA team- creating the entire process documentation;Work together with Credit & Collection team to make sure there are no payment issues with the customer. Handover process from The Netherlands team to Spain team; training the entire Spanish team; Handover of activities to India & Israel;Develop and implement new operational processes, driving the relationship between Gsb team and all the business teams.

Prague, The Capital, Czech Republic

Helping the call centre representatives with closing deals that involved more difficult clients; Resolving the problematic deals and conflicts between clients and company; Involvement in different projects regarding the Romanian team and Bucharest site activity (mystery call shopping; audit of closed deals);Answering the incoming calls with promptitude, making outbound calls for the clients existing in the company`s database.Maintaining the relationship with the Romanian clients and attracting new customers for selling and buying second-hand cars; achieving the monthly target of sold/bought cars

Lugera&Makler - Vodafone Romania; Client Service Department;Maintaining the relation between clients and service department;Dealing with complaints, requests or demands coming from the Vodafone customers; handling around 500 inquiries per month; Helping Vodafone Resellers with D.O.A. units issues;Maintaining the relation between clients and service department;