Loree Jolley Email & Phone Number

- Manage a portfolio of high-value enterprise customers, proactively driving customer success and platform adoption.- Work with customers to understand business needs, providing guidance and consulting to support their business goals and objectives.- Collaborate cross-organizationally to drive product adoption, provide an exceptional customer experience, and evaluate upsell/expansion opportunities within accounts.- Design and implement the Xyleme Customer Talent Retention Connection as a method to connect recently laid-off talent with current Xyleme customer hiring managers.- Design and oversee FLEX program projects and assign shadow opportunities as objectives are met. - Coordinate and support training of FLEX program to ensure their business and platform IQ met weekly/monthly objectives to allow them to take on roles within the organization.- Mentor and coach FLEX program members by providing feedback and insights on projects and presentations.- Design and develop Word templates and style sheets (utilizing Microsoft Print Publisher Service) for customers to quickly update branding.- Train and support customers utilizing Microsoft Print Publisher Service for single-source projects to allow for quick branding modifications.- Ensure customer core teams are trained and provide resources to continue their platform journey.Special Projects: FLEX Program, Customer Summit, XY Customer Talent Retention Connection, CoreTeam Roundtable 2.0

- Manage a portfolio of high-value enterprise customers, proactively driving customer success and platform adoption.- Work with customers to understand business needs, providing guidance and consulting to support their business goals and objectives.- Collaborate cross-organizationally to drive product adoption, provide an exceptional customer experience, and evaluate upsell/expansion opportunities within accounts.- Design and oversee FLEX program projects and assign shadow opportunities as objectives are met. - Coordinate and support training of FLEX program to ensure their business and platform IQ met weekly/monthly objectives to allow them to take on roles within the organization.- Mentor and coach FLEX program members by providing feedback and insights on projects and presentations.- Design and develop Word templates and style sheets (utilizing Microsoft Print Publisher Service) for customers to quickly update branding.- Train and support customers utilizing Microsoft Print Publisher Service for single-source projects to allow for quick branding modifications.- Provide customers with customer care/triage to support day-to-day inquiries and troubleshooting.- Ensure customer core teams are trained and provide resources to continue their platform journey.Special Projects: FLEX Program, Customer Summit

Conroe

- Adhere to curriculum and lesson plans as assigned by the classroom teacher.- Supervise students outside of the classroom, including hallways and other common areas.- Submit daily attendance reports, and document absent students and other classroom notes for the classroom teacher.- Develop lesson plans in classroom teacher’s absence with support of department team lead.- Adapt teaching styles to accommodate different learning styles for all students.

Houston, Texas

- Migrate and maintain clients’ existing content into respective Learning Content ManagementSystem instances.- Design and implement Word templates and style sheets for single-source projects to allow forquick branding updates for various clients.- Develop various job-process specific training guides for various clients.Clients include: Anglo American, Dell, IFMA, NiSource

Houston, Texas

- Provided Learning Content Management System user support for client’s users- Tracked and managed client’s Learning Content Management System user accounts and assigned user permissions across user groups based on job role.- Authored and maintained various job aids for client’s continuous improvement of troubleshooting Learning Content Management System issues and build testing steps - Maintained client’s existing authoring templates, provided revision, when necessary, to ensure templates conform to stated business requirementsClients include: City & Guilds

Tomball, Tx

- Managed, supported, and maintained the learning systems, standards, and processes utilized within the training and development organization - Implemented an enterprise-wide Learning Portal for instructors, students, and instructional designers - Designed and implemented Word templates and style sheets for single-source projects to allow for quick branding updates - Maintained existing and implemented new single-source templates - Developed and executed proof of concept to onboard and support instructional design vendors developing in the Learning Content Management System while ensuring the same internal processes and standards were utilized - Authored various job aids and procedures for continuous improvement of learning processes and standards, including how to tag content during design and inside the Learning Content Management System - Acted as a Subject Matter Expert for Developing a Single-Source Project in the Learning Content Management System self-study guide, which was part of the instructional design curriculum - Planned, developed, and implemented an instructional design competence management and quality audit processes for instructional designers to obtain certification - Oversaw the Learning Content Management System expert team as expert lead. Developed the roles and responsibilities of an expert, including the creation and implementation of the Learning Content Management System expert promotion process based on certification. - Led the Reuse Champions in standardizing and maintaining the content reuse process - Successfully implemented a program providing mini-sessions to help up-skill, and provide learning opportunities, for the Learning Content Development community - Coached Instructional Designer/Project Managers on processes and system authoring areas of improvement

The Woodlands, Tx

- Designed and developed courses including instructor-led training, self-study guides, on-the-job trainings, and web-based courses utilizing ADDIE while authoring in an XML-based editor system- Acted as onboarding coach for training and development interns and full-time employees - Planned, developed, and implemented content reuse process including, content ownership best practices and permissions for content reuse - Supported and maintained the Learning Content Management System as a single-source project system expert by participating in system maintenance and coaching fellow instructional designers on developing best practices - Acted as Subject Matter Expert for Designing a Single-Source Project Strategies self-study guide, which was part of the instructional design curriculum - Ensured proper project handover to delivery team by hosting project dry-runs, participating in project pilots, and implemented pilot feedback prior to project going live - Utilized Photoshop for image creation and editing

The Woodlands, Tx

- Managed stakeholder expectations and project managed instructional design projects - Supported onboarding new interns as the new semester started - Assisted manager in creating work process to enhance productivity

The Woodlands, Tx

- Improved communication skills by working with a varied clientele - Catered professional events, from wedding receptions to parties throughout the Houston area - Designed many displays, from menus and signs to table scape to room décor

• Facilitated activities for Kid Zone• Worked city-wide special events such as Fresh Fridays, Morning with Mr. Bunny, Kid Fish and the Haunted House• Coordinated payments for memberships, rentals and other activities

• Coordinated activities for adults and children• Organized and coached clinics, refereed and coached a variety of sports• Coordinated payments for memberships, rentals and other activities

Ba, Mass Communication- Public Relation

Mass Communications

Activities and Societies: Founder and President of the Military History Club; Volleyball- Volleyball: Team Member - Military History Club.

High School Diploma

Education record

Activities and Societies: Softball, Volleyball, Band, BasketballSoftball, Volleyball, Basketball, and Band