Partner with hospital clinicians and leadership to enhance education, awareness, and processes for optimizing organ donation opportunities

Eval and treat patients in their homes; establish functional goals and apply home safety recommendations, as part of UNC's Advanced Care at Home program. Patients are still considered inpatient/hospitalized, their home is set up with all essential hospital monitoring equipment connected to WiFi and the results read directly to the UNC virtual care team who are available through iPad communication.

• Performed direct patient care, and led a team of 13 speech, occupational and physical therapists, at Galloway Ridge -a Continuous Care Retirement Community (CCRC), as well as an outpatient clinic serving the public. Recognized as an expert clinical resource for staff and for caregiver training• Customer satisfaction – established strong relationships with staff and rapport with patients and families to ensure delivery of quality services• Business development and revenue – Increased referral volume by 30% through distribution of marketing materials, use of social media and delivering presentations to showcase programs• Operational Efficiency – Initiated upgrade to web-based documentation resulting in 10% increase in therapist productivity.

• Functioned as the lead on-site resource for staff and patients for an 862 bed, level 1 trauma center and DHK. Prioritized incoming calls, texts, emails and pages, used sound judgement to triage high-level operational and clinical issues, utilized appropriate resources and delegated tasks for timely resolutions. Documented all encounters and consistently communicated with Executive Leadership. • Applied critical and creative thinking for independent complex problem-solving• Managed the incident command center in emergency situations and worked with department heads to ensure staff and patient safety, and allocation of resources

-Pt Services is the central administrative office representing the offices of the CEO, COO and President, enforcing Hospital and Regulatory P&P, while also providing a positive experience for patients and families- Primary resource for advocacy and patient and family grievances. Trained in establishing rapport and trust, active listening, mediation, de-escalation and service recovery. Initiate IDT QA and root cause analyses investigations related to quality or patient safety, identify areas for improvement and process amendment. - Initiated multi-departmental meetings to resolve conflicts, mitigate risk, coordinate care and ensure quality services. Trusted and reliable resource to staff on policy interpretation, and liaison to the departments of quality and patient safety, regulatory compliance, risk management, ethics, public affairs, and more. - Excellent organization and prioritization skills in managing between 30-40 active cases per week, track and follow up on outstanding cases for resolution within target dates. • Program development for the David H. Koch Ambulatory Care Center (from building conception to opening in April 2018): Developed the Patient Services program for this $100M, 734K sq ft building which is recognized as a world class ambulatory care center, with cutting edge technology focusing on the ultimate patient- centered experience.

Evaluated and treated adults and children with physical, cognitive and developmental disabilities in an acute rehabilitation and acute hospital setting. Includes various medical and post-operative diagnosesLaureen, Pace, Lorene