Loreen Temesi Email & Phone Number

Kakamega, Kenya

• Handling customers' questions and complaints and providing appropriate follow-ups on Zoho CRM.• Providing Sacco’s product and services information to members• Guiding customers to the required departments• Managing incoming calls through 3CX• Managing social media inquiries• Ensuring customer satisfaction• Giving feedback to management from customer interaction• Opening and meeting daily targets of savings account for members• Ensuring easier flow of information to members and colleagues• Processing loan Sacco forms• Processing and appraising members' loans• Communicate and report on content findings and recommend actions to ensure the achievement of performance goals• Explore the value of new creative opportunities within our team’s specific workflows-Writing content for social media uploads, tracking and reviewing social media performance, creating ads and copyrighting for social media posts, researching on latest trends in the market and implementing them,

Remote

Research content topics and vertical themes, review creative strategies, and develop contentCreate content for different websites and advertising networks using internal and third-party toolsWork directly with media buyers to understand performance content needsContinually adjust and fine-tune content and copy to appropriately target a wide array of content with our intended end usersAssess content performance in combination with marketing campaigns, analyzing performance metrics and financial resultsCommunicate and report on content findings and recommend actions to ensure achievement of performance goalsExplore the value of new creative opportunities within our team’s specific workflows