It Local Service Support Manager
CurrentMy role, with a business oriented approach and a lot of proactivity, requires:- Lead the Helpdesk Team in Italy with the aim of providing quality IT assistance to collaborators, guaranteeing performance compared to the agreed service levels, with the aim of providing a positive experience to users- Manage the registration of assistance requests in the service management tool, enrich the documentation and knowledge base, contribute to the continuous improvement of the level of service provided- Manage the IT tools assigned to collaborators, providing support from the moment they join the company in all the Italian Arval locations.- Be responsible for coordinating any IT issues that impact the Italian business, providing appropriate communication to users and participating in dedicated meetings for any ongoing issues, where necessary- Maintain relationships with stakeholders involved both internally and externally- Participate in and provide IT support for the implementation of IT and/or business projects- Lead the continuous improvement of the Team's activities- Be responsible for the backlog of Team activities;- Accompany and support Team members in developing their skills;- Have a constant overview of the progress of the Team's operational performance;- Management of the entire life cycle of the IT assets.
