Lorela Pena

Lorela Pena Email and Phone Number

Client Services Manager at VXI Global Solutions, LLC @ VXI Global Solutions, LLC
los angeles, california, united states
Lorela Pena's Location
Central Luzon, Philippines, Philippines
Lorela Pena's Contact Details

Lorela Pena work email

Lorela Pena personal email

n/a
About Lorela Pena

My objective is to fully extent my abilities and knowledge to aid the growth of the company.

Lorela Pena's Current Company Details
VXI Global Solutions, LLC

Vxi Global Solutions, Llc

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Client Services Manager at VXI Global Solutions, LLC
los angeles, california, united states
Website:
vxi.com
Employees:
6661
Lorela Pena Work Experience Details
  • Vxi Global Solutions, Llc
    Client Services Manager
    Vxi Global Solutions, Llc Dec 2021 - Present
    Philippines
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  • Vxi Global Solutions, Llc
    Training Supervisor
    Vxi Global Solutions, Llc Mar 2016 - Present
    Quezon City, Philippines
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  • Vxi Global Solutions, Inc
    Training Specialist
    Vxi Global Solutions, Inc Apr 2012 - Mar 2016
    -Conduct New Hire Training Sessions with new agents and Up-skill training with tenure agents.-Handled Nesting Classes and provide support for tenure agents.-Created and revised training modules for different accounts.-Participate in Leadership Call Listening and provide feedback to improve call handling.-Recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems.
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  • Vxi Global Solutions, Inc
    Sales Support Advocate
    Vxi Global Solutions, Inc Mar 2010 - Apr 2012
    -Take in calls and answer general inquiries of customers with Pending account.-being the expert when it comes to the product
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  • Teletech
    Customer Service Specialist
    Teletech 2008 - 2010
    - Provided quality customer service for T-Mobile Flex-pay and Bronze Account.- Perform basic phone troubleshooting.
    View

Lorela Pena Skills

Call Centers Training Bpo Leadership Contact Centers Sales Workforce Management Customer Satisfaction Customer Experience Performance Management Process Improvement Team Management Troubleshooting Call Center Development Coaching Outsourcing Customer Service Technical Support Soft Skills Sales Operations Avaya Vendor Management Telemarketing Inbound Marketing Service Delivery Customer Retention Team Leadership Avaya Technologies Call Center Training Needs Analysis Crm Employee Training Training Delivery Quality Assurance Operations Management

Lorela Pena Education Details

Frequently Asked Questions about Lorela Pena

What company does Lorela Pena work for?

Lorela Pena works for Vxi Global Solutions, Llc

What is Lorela Pena's role at the current company?

Lorela Pena's current role is Client Services Manager at VXI Global Solutions, LLC.

What is Lorela Pena's email address?

Lorela Pena's email address is lo****@****vxi.com

What schools did Lorela Pena attend?

Lorela Pena attended Angeles University Foundation.

What are some of Lorela Pena's interests?

Lorela Pena has interest in Poverty Alleviation, Children, Education, Economic Empowerment.

What skills is Lorela Pena known for?

Lorela Pena has skills like Call Centers, Training, Bpo, Leadership, Contact Centers, Sales, Workforce Management, Customer Satisfaction, Customer Experience, Performance Management, Process Improvement, Team Management.

Who are Lorela Pena's colleagues?

Lorela Pena's colleagues are Shaira Tan, Regine Arellano, Grace Dayahon, Tamia Edwards, Karen Precia, Benhur Quintanilla, Yana Bautista.

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