Lorelei Draper Email & Phone Number

Portland, Oregon, United States

Portland, Oregon, United States

Portland, Oregon Area

Portland, Oregon

• Guides customers through launch of online community platforms• Reviews metrics and engagement factors to provide best practices for launch• Manages communications and differing timelines for numerous customers• Subject matter expert for multiple add-on modules• Provides client trainings on product through direct meetings and open webinars• Updates customer sites through Content Management System and CSS updates• Performs the integration of customer data and troubleshoots any discrepancies• Administers domain updates, SSL certs, and single sign-on setup• Created documentation outlining the internal implementation process• Member of a committee focused on cross-departmental review of product improvements

Portland, Oregon Area

• Assigned as lead to first customer implementation project shortly after hire date• Adapted and adjusted standard project plan for expedited timeline• Coordinated technical resources to resolve customer authentication needs• Managed workflow and communication in JIRA, Confluence, Outlook, Slack, and Skype• Created weekly project status report for both customer and internal executive sponsors• Worked with the Systems Analyst to prepare scoping documents for upcoming projects

Portland, Oregon Area

• Managed scope, budget, and timelines for project deliverables• Directed multiple teams on new launch, integration, and customization projects• Traveled to customer locations to meet stakeholders and host onsite strategy sessions• Ran recurring weekly internal and customer meetings to determine project status• Increased internal efficiency by updating process documents and playbooks• Maintained consistent contact with colleagues and customers in various time zones• Analyzed and mitigated project risk factors and handled escalations in a timely manner• Provided dependable customer service by managing needs and expectations

Portland, Oregon Area

*Coordinated with multiple departments to manage the operations and impact of Account Support*Created and maintained process documentation and response templates*Built new instances and assisted customers in their initial onboarding *Established workflow for enablement and provisioning of new products*Supported customer enablement issues through phone calls, emails, and Jive’s platform*Promoted to Senior in February 2016, nine months after hire date*Recognized with Accountable and Flexible Support Award (Q2 2016) and nominated for support MVP*Adapted department as resources were reduced while caseload remained consistent

Portland, Oregon Area

Portland, Oregon Area

*Managed workflow and deadlines for multiple projects*Arranged requests for deliverables with third party vendors*Assisted multiple departments in creating standard company procedures*Worked directly with development team on internal projects, QA, and client launches*Helped to establish new support call center and book of training materials*Traveled to client locations with CEO to discuss new business and meet project teams*Organized company attendance, speaking, and exhibition details for national trade shows*Communicated with print department regarding design and mailing of customer engagement materials

Portland, Oregon Area

*Edited and finalized requests for proposals *Entered content for WordPress and Drupal-powered websites*Reviewed data and ran client-friendly reports from Google Analytics*Tested functionality and quality of websites in different browsers

Portland, Or

*Assisted a variety of high level attorneys, associates, and paralegals*Maintained the Oregon Federal Bar Association website*Discussed streamlining firm processes as a member of the Technology Committee*Ran a weekly email campaign for attorney summaries on court opinions*Created pleading templates, settlement and license agreements, and correspondence*Worked directly with clients on gathering information and sharing timelines*Performed paralegal duties with an established billing rate*Filed pleadings with Oregon, Washington, and Federal Courts

Portland, Or

*Performed secretarial and paralegal duties for high level attorneys*Maintained and prepared large quantities of discovery documents*Filed pleadings with Oregon, Washington, and Federal Courts (paper and electronic)*Trained new secretaries and receptionists on firm procedures, attorney preferences and court rules (trained five employees)*Reorganized library by creating new filing system and library log*Aided office manager in production of standard procedures manual*Created easily updatable case assignment list

Portland, Or

Portland, Or

Portland, Or

San Francisco, Ca