Lorelei Draper Email & Phone Number

Portland, Oregon, United States

Portland, Oregon, United States

Portland, Oregon Area

Portland, Oregon

• Guides customers through launch of online community platforms
• Reviews metrics and engagement factors to provide best practices for launch
• Manages communications and differing timelines for numerous customers
• Subject matter expert for multiple add-on modules
• Provides client trainings on product through direct meetings and open webinars
• Updates customer sites through Content Management System and CSS updates

Portland, Oregon Area

• Assigned as lead to first customer implementation project shortly after hire date
• Adapted and adjusted standard project plan for expedited timeline
• Coordinated technical resources to resolve customer authentication needs
• Managed workflow and communication in JIRA, Confluence, Outlook, Slack, and Skype
• Created weekly project status report for both customer and internal executive sponsors
• Worked with the Systems Analyst to prepare scoping documents for upcoming projects

Portland, Oregon Area

• Managed scope, budget, and timelines for project deliverables
• Directed multiple teams on new launch, integration, and customization projects
• Traveled to customer locations to meet stakeholders and host onsite strategy sessions
• Ran recurring weekly internal and customer meetings to determine project status
• Increased internal efficiency by updating process documents and playbooks
• Maintained consistent contact with colleagues and customers in various time zones

Portland, Oregon Area

*Coordinated with multiple departments to manage the operations and impact of Account Support*Created and maintained process documentation and response templates*Built new instances and assisted customers in their initial onboarding *Established workflow for enablement and provisioning of new products*Supported customer enablement issues through phone.

Portland, Oregon Area

Portland, Oregon Area

*Managed workflow and deadlines for multiple projects*Arranged requests for deliverables with third party vendors*Assisted multiple departments in creating standard company procedures*Worked directly with development team on internal projects, QA, and client launches*Helped to establish new support call center and book of training materials*Traveled to.

Portland, Oregon Area

*Edited and finalized requests for proposals *Entered content for WordPress and Drupal-powered websites*Reviewed data and ran client-friendly reports from Google Analytics*Tested functionality and quality of websites in different browsers

Portland, OR

*Assisted a variety of high level attorneys, associates, and paralegals*Maintained the Oregon Federal Bar Association website*Discussed streamlining firm processes as a member of the Technology Committee*Ran a weekly email campaign for attorney summaries on court opinions*Created pleading templates, settlement and license agreements, and.

Portland, OR

*Performed secretarial and paralegal duties for high level attorneys*Maintained and prepared large quantities of discovery documents*Filed pleadings with Oregon, Washington, and Federal Courts (paper and electronic)*Trained new secretaries and receptionists on firm procedures, attorney preferences and court rules (trained five employees)*Reorganized.

Portland, OR

Portland, OR

Portland, OR

San Francisco, CA