• Reviewing/Authorizing cases closed by analysts as a control to ensure accuracy, completeness and compliance with regulatory, internal/external audit requirements and policy/procedural requirements.• Providing feedback and mentoring to analysts on investigative techniques, narrative writing, internal systems, products and money laundering policy and regulation.• Utilize research and analysis of Citi internal systems, the internet, commercial databases and inquiry with business or Compliance contacts within Citi, in order to fully understand the information and screenshots being presented for Authorization and Rejection.• Operating within agreed business SLAs and confidentiality standards• Occasionally participate in team meetings to present trends and common errors in the Maker Checker review process, and contribute to the development of the unit through innovative ideas, versatility and reactivity, while maintaining budget efficiency.• Serving as Subject Matter Expert, while building and applying knowledge for multiple products, in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity• Advocating and supporting the business in matters relating to Compliance, Audit and internal Management Control Assessment (MCA) policies, as they apply to the department• Maintaining a proactive curiosity and pursue investigations to a greater level of diligence than normally required for the standard due diligence • Participated in new process and procedure implementation.• Cross trained in multiple countries across LATAM operations as well as cross trained as support for NAM operations.• Participated in multiple projects and presentations as requested by upper management.

• Conduct searches on gathered data for anomalous activity by utilizing the Internet, in-house and commercial databases, inquiries, bank inquiries.• Accurately gather, maintain and utilize data in various product databases for case analysis.• Conduct enhanced due diligence investigations following CITI policies and procedures.• Apply/adapt changes obtained from training and the implication of any imposed sanction(s) or laws/regulation(s) to the task at hand.• Collecting and analyzing information to prepare clear, well-written comprehensive reports.• General understanding of Senior Political Figures, Money Service Businesses, Embassies, and Correspondent banking preferred as well as compliance with those business segments• Participated in additional projects, training, and mentoring as requested by upper management.

-Interpreting during conference calls between adjusters and injured employees.-Confirming appointment details with facilities and injured employees.-Confirming the completion of transportation and/or translation services.-Confirming the correct appointment information was sent to transportation and translation providers.

• Screening all incoming phone calls and emails.• Tracking warehouse inventory as well as supplies inventory for select customers.• Ordering monthly supplies for warehouse and select customers.• Communicating monthly with all customers to keep track of customer satisfaction.• In charge of renewing all insurances at appropriate times.• Assist in drafting proposals for possible new customers.