Lorell Ray Email & Phone Number

Tampa, Fl

Tampa, Florida

Furloughed due to COVID-19Portfolio including Courtyard by Marriott Athens, Georgia, Hyatt Place Rogers, Arkansas & Hampton Inn Columbia, South Carolina

Tampa, Florida

Work with Marriott, Hilton, Hyatt and IHG revenue management systems

Change Champion for property Marriott Integration

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

• Knowledge of all hotel services• Knowledge of reservation and billing systems• Maintained and controlled room inventory and availability• Knowledge of the hotel’s credit policies• Knowledge of hotel’s products, rates, and special programs• Booked reservations for guests coming in with companies• Manage Third Party Bookings• Manage Social Media (Facebook, Twitter, etc)• Currently took part of Rational Dynamic Pricing training/conversion

• Count and verify cash drawer• Input reservations for guests• Greet and register guests and assign rooms• Assisted with employee schedules• Process checkouts• Balance all department accounts before the end of the shift and follow procedures for all computer postings• Look at guest accounts and make sure that they are updated and that there are no suspicious charges• Run detailed shift audit • Assist in training new employees at the Front Desk• Constantly check reservation status by checking the detailed arrival report• Complete departure reports• Assist guests with pertinent information about the hotel accommodations and features• Run daily reports such as arrivals, departures, occupancy, and house accounts• Perform bucket check• Perform shift closing procedures and review all work performed during the shift

Tampa/St. Petersburg, Florida Area

• Assisted in supervising the restaurant staff in the delivery of services• Assisted with employee schedules• Coordinated special restaurant events• Assisted in controlling the inventory of food and non-food supplies• Helped Food and Beverage Director with hiring and training new employees• Counseled employees and issues disciplinary actions• Distributed change to employee banks• Closed out employees and reconciled cash at the end of the shift• Handled accidents and resolved customer complaints• Enforced standards and rules for safety, cleanliness, and sanitation• Performed all other related duties as assigned by the Food and Beverage Director

Tampa/St. Petersburg, Florida Area

• Knowledge of all hotel services• Greeted guests courteously and registered guests into hotel• Knowledge of reservation and billing systems• Maintained and controlled room inventory and availability• Knowledge of the hotel’s credit policies• Knowledge of hotel’s products, rates, and special programs• Knowledge of and uses of emergency procedures• Maintained safety deposit boxes• Completed bucket checks & checkout procedures for guests• Maintained security of guest keys and cash drawer, counted and verified at the end of each shift• Monitored guest accounts and notified supervisor of any extreme changes to any guest account.• Performed other related duties as assigned by the Front Office Manager• Assisted with Wyndham Rewards & Wyndham ByRequest program • Booked reservations for guests coming in with companies• Took care of third party bookings

Tampa/St. Petersburg, Florida Area

• Assisted in overall supervision of day/evening restaurant server• Communicated with kitchen staff regarding to nightly specials, reservations, & guest concerns• Assigned restaurant stations for AM/PM staff • Assigned and assisted with opening and closing duties• Checked for completion of AM/PM side duties before staff is allowed to check-out• Assured quality of guest service is maintained, assisting whenever necessary• Assisted with daily Micros exception report when manager was unavailable

Tampa/St. Petersburg, Florida Area

• Answered guest phone calls regarding requests and questions at the Front Desk• Assisted restaurant staff with service and guest issues• Handled cash such as tip outs and making change• Worked on employee schedules• Assigned side work duties for AM/PM staff