Customer relationship management, providing support and tailor-made solutions.

Operations Manager (EMEA area). Optimisation of operational processes, improvement in project delivery times and coordination of a multidisciplinary team, implementation of new strategies that increased operational efficiency and customer satisfaction.

Management of operations in Italy, Benelux and Scandinavia. Definition and implementation of operational and marketing plans that led to growth in the target market. Supervision of complex projects and coordination of teams in different regions.

International project management. Successful completion of international projects, meeting deadlines and budgets, planning, executing, monitoring and closing cycles. Co-ordinating global teams and managing relationships with key clients, contributing to business growth.

Management and supervision of mystery shopping projects.Improving the quality of reports through strict supervision of processes. Supporting the Country Operations Manager with optimisation of operational processes, helping to reduce delivery times, demonstrating strong organisational and problem solving skills, teamwork and independent work.

Managing client relationships and ensuring satisfaction by addressing needs and delivering tailored solutions.Monitoring client success metrics and providing regular reports on performance and progress.Collaborating with cross-functional teams to enhance the overall customer experience and drive continuous improvement

Management of marketing and public relations activities. Event organisation and media relations management. Increasing brand awareness through integrated marketing campaigns.