Loren Bishop Email and Phone Number

• Responsible for Lean Program at State Street; building a sustainable culture of problem solving, innovation and process improvement that enhances the customer experience, empowers employees and creates value for shareholders• Develop strategic partnerships with senior leaders that drives the creation of a diverse pipeline of engagements and supports the global adoption of Lean at State Street. Accomplished through coaching and training others on Lean principles and facilitating Lean consulting engagements that have driven significant business impact and contributed over $220 million in identified Lean savings since 2010 • Support transformational efforts and strategic business priorities; applying Lean/BPMN/Organization Design principles to models and operational frameworks to accelerate business results• Manage risk and advance risk excellence across the company through strengthening control frameworks• Mentor and resource business areas to implement Lean initiatives and continue to improve processes• Provide reporting to senior executives regarding the impact of strategic and transformational engagements and the penetration of Lean across the organization

• Managed Lean projects that have contributed to over $100 million in identified Lean savings • Supported the global adoption of Lean at State Street through training others on Lean principles and facilitating Lean consulting engagements that drove significant business impact and culture change • Led Lean design consulting engagements across the organization focused on identifying opportunities for savings and efficiency gains and eliminating wasteful processes and activities• Managed risk and issues • Identified and utilized best practices for project management• Mentored and resourced business areas who were implementing Lean initiatives and continuing to Lean out processes• Provided reporting to senior executives regarding the impact of the transformational waves and the penetration of Lean in the organization• Reported on the status of waves and Lean Management Office initiatives to management

Served as a bi-vocational assistant pastor; working full-time in the corporate world while also serving as a volunteer assistant pastor in various churches on the South Shore of Massachusetts. Responsible for various ministries and operations within the churches: developing vision and strategy, overseeing administration, leading youth, ministry, men’s ministry, Bible studies and home groups, discipleship programs, children’s ministries, etc.

• Managed 7 client relationships representing over $100 billion in assets.• Developed and serviced strong client relationships and acted as a liaison for the client with vendors and other departments at State Street.• Cross sold value added products and services that benefited the client and increased revenue. • Managed an operations team of 25 managers and staff who provided accounting and custody services. • Ensured that all controls and procedures were followed and that the clients were receiving a consistently high level of service. • Worked with colleagues to improve internal processes that gained efficiencies and increased productivity. • Conducted performance reviews and advocated for the continual training and development of staff.

• Provided oversight for the monthly reporting and audit processes for over 200 mutual funds across multiple clients as well as the daily amortization for over 70 mutual funds on a large, complex client.• Managed a team of 20 amortization and audit/reporting managers and staff. • Worked with clients to establish and periodically update goals, policies, and procedures and then worked with the managers to ensure that the client plans were implemented. • Managed the audit and interim testing processes and acted as the main point of contact for all client audits. • Ensured that all controls and procedures were followed. • Helped resolve client, auditor, and State Street Fund Administration inquiries and requests and worked on special projects as needed. • Conducted performance reviews and worked closely in the training and development of staff.