Loren Shell Email & Phone Number

• Served as sole administrator for mobile devices to included Blackberry and Android smartphones, Apple iPhones and iPads as well as wireless mobile routers.• Provisioned, troubleshot and maintained over 600 smartphones and tablets using Mobile Iron Mobile Device Management application.• Installed, troubleshot, configured, and documented resolutions for identified application issues.• Managed inventory and user accountability for over 1300 devices.• Planed for decommissioning and upgrading Mobile devices.• Developed and implemented strategy to transition entire organization from Blackberry to Apple with zero data loss, minimal down time and two months prior to projected completion.• Provided technical support for entire organization to include members of the Joint Chiefs of Staff at the Pentagon.• Provided senior staff technical support to both local and remote end users.

Mission Training Complex, Leavenworth, Ks

• Supervised 20 personnel consisting of full-time military, civilian contractors and M-Day soldiers to manage and maintain non-secure military, secure military and commercial networks.• Analyzed projected requirements for large scale War Fighter exercises to configure the entire campus with the required network access, computers and phones in the requested configurations.• Maintained 100% accountability of all assigned communications equipment valued in excess of $7 million arrayed over a 42-acre campus consisting of 17 buildings.• Ensured MTC networks remained compliant with all Department of the Army IT standards to include STIG, IAVA, SCC and Army Gold Master.• Ensured the operating system migration for over 100MTC staff on two separate occasions were executed with zero data loss and minimal impact.